retail sales associate skills trainer resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • Responsive team leader with strong leadership background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success.
  • Dedicated Nursing Student with the ability to adapt to any situation, and the desire to learn and do anything possible in order to grow into a well qualified Registered Nurse.
  • Chemical handling
  • Maintenance
  • Inventory monitoring
  • Safety protocols
  • Time management
  • Training
  • Administrative support
  • Team building
  • Staff supervision
  • Conflict resolution
  • Strategic planning
  • Scheduling
  • Healthcare knowledge
  • Healthcare terminology
  • Healthcare management
  • CPR certified
04/2017 to Current Retail Sales Associate/Skills Trainer Hudson Group | Sanford, ME,
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Provided every customer with professional and polite support for sales and service needs.
  • Help customers load purchased equipment when necessary.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Generated brand awareness and positive product impressions to increase sales.
  • Recruited, hired and trained over 100 associates in 2016-2020 to develop team into productive members with excellent product knowledge
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
12/2016 to Current Retail Shift Leader Benchmark Senior Living | Warwick, RI,
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Guided and supported 25 staff members to consistently achieve team and personal goals.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Planned and updated work schedules for optimal coverage of expected business needs.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
06/2018 to 01/2019 Environmental Services Housekeeper Amsurg Corp. | Laurel, MD,
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Managed team of employees, daily progress reports and overall project planning.
  • Provided insight and information to management regarding onsite improvement project specifications.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Implemented improved training procedures to better develop new personnel.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
03/2015 to 04/2016 Receptionist Verdin Masonry | City, STATE,
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Processed payments for services and updated accounts to reflect balance changes.
Education and Training
Expected in 05/2016 High School Diploma | Troup County High School, Lagrange, GA GPA:
Expected in 01/2019 Associate of Science | Health Management And Clinical Assistance West Georgia Technical College, La Grange, GA GPA:
Expected in 05/2021 Associate of Science | Registered Nursing West Georgia Technical College, La Grange, GA GPA:
Activities and Honors
  • Member, Traid Alumni Association
  • NSNA (National Student Nurses Association) active member, current
  • Member, HOSA - Future Healthcare Professional
  • Recipient of, Academic Achievement Award
  • Dean's or President's list - Every semester from 2016-2020

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Resume Overview

School Attended

  • Troup County High School
  • West Georgia Technical College
  • West Georgia Technical College

Job Titles Held:

  • Retail Sales Associate/Skills Trainer
  • Retail Shift Leader
  • Environmental Services Housekeeper
  • Receptionist


  • High School Diploma
  • Associate of Science
  • Associate of Science

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