Responsive team leader with strong leadership background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success.
Dedicated Nursing Student with the ability to adapt to any situation, and the desire to learn and do anything possible in order to grow into a well qualified Registered Nurse.
Cracker Barrel | LaGrange, GARetail Sales Associate/Skills Trainer04/2017 - Current
Initiated friendly conversation with each customer to determine level of assistance required.
Processed payments and maintained accurate drawers to meet financial targets.
Bagged, wrapped and packaged purchases according to customer needs.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Maintained current store, product and promotional knowledge to drive consistent sales.
Provided every customer with professional and polite support for sales and service needs.
Help customers load purchased equipment when necessary.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Generated brand awareness and positive product impressions to increase sales.
Recruited, hired and trained over 100 associates in 2016-2020 to develop team into productive members with excellent product knowledge
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Cracker Barrel | LaGrange, GARetail Shift Leader12/2016 - Current
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Enhanced sales by implementing merchandising and promotional improvements.
Guided and supported 25 staff members to consistently achieve team and personal goals.
Taught staff how to handle difficult situations with calm and professionalism.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Planned and updated work schedules for optimal coverage of expected business needs.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Wellstar West Georgia Medical Center | LaGrange , GAEnvironmental Services Housekeeper06/2018 - 01/2019
Delegated daily tasks to employees to manage resources and meet deadlines.
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Managed team of employees, daily progress reports and overall project planning.
Provided insight and information to management regarding onsite improvement project specifications.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Implemented improved training procedures to better develop new personnel.
Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.