, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Ambitious woman eager to contribute in work force and able to carry out instructions effectively. Hardworking and reliable with strong ability in communication, problem-solving, and people skills. Adaptable and driven, with the ability to thrive in team-based or individually motivated settings. Highly organized and observant, proactive and punctual. Motivated and focused on delivering positive guest experiences while optimizing profit, reducing costs and with timely service and quick resolution of complaints and issues. Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
04/2021 to CurrentRetail Sales AssociateWilliams-Sonoma, Inc. | Skokie, IL,
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Adhered to all company initiatives and achieved established goals for each.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Calculated pricing, applied discounts and collected payment to process transactions.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Restocked shelves, racks and bins with latest merchandise and changed signage to to highlight new styles, attract customers and enhance sales.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
01/2021 to 04/2021To GoTexas Roadhouse | South Jordan, UT,
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Kept to-go station well-stocked and organized to meet all customer needs.
Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Prepared drinks, ice cream and other special items to complete prepared food orders.
Completed opening, closing and shift change tasks by following company guidelines.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Took orders, prepared foods and processed payments in full-service establishment.
Worked during peak business hours such as nights, weekends and holidays and maintained calm, pleasant demeanor.
Assembled accurate food orders into bags, adding condiments, utensils and napkins.
01/2021 to 01/2021CASHIERLaz Parking | Coconut Grove, FL,
Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Upheld operating procedures and safety standards to maximize guest satisfaction.
Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing the front area, replenishing condiments and napkins and bussing during busy times.
Welcomed each patron warmly, opened the door, engaged guests to learn how to best serve and escorted guests to table or placed name on waitlist with communication of wait time.
Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just the right time and following up for feedback, refills or dessert.
Operated POS terminals to input orders, split bills, and calculate totals.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted desserts, appetizers and speciality drinks to optimize sales.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Washed buffet restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Education and Training
Expected in 08/2020Highschool Diploma | Henry D. Perry Education Center, Wildcat, Miramar, FlGPA:
Expected in 01/2016CERTIFICATI ONS | , , GPA:
Expected in 01/2016FCLT Certified, FNGLA | , , GPA:
Expected in 01/2016FCLMT Certified, FNGLA | , , GPA:
Expected in 01/2016FCLD Certified, FNGLA | , , GPA:
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