Retail Sales Associate Resume Example
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RETAIL SALES ASSOCIATE
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assist with any need. As well as a diplomatic call agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Skills
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Experience
Xanterra Parks & Resorts | Keystone , SDRetail Sales Associate10/2020 - Current
- Maintained accurate and attractive merchandise displays to maximize purchases.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Reduced store theft 60% by observing customers, identifying security risks and informing other coworkers.
- Assisted in ringing up sales at registers and bagging merchandise.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Fostered customer retention by assessing and meeting product needs.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Adhered to all company initiatives and achieved established goals for each.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Completed all assigned training to stay updated on important policies and procedures.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Whole Foods | Overland Park , KSDeli Clerk10/2018 - 08/2020
- Made orders by slicing, weighing, packaging and pricing meats and cheeses.
- Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Completed orders of all sizes according to customer preferences, improving patron retention by at least 70%.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and 80% boost in revenues.
- Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
- Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
Lobel Financial | Houston , TXCall Center Agent11/2017 - 10/2018
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Achieved or exceeded 100% satisfaction rating on consistent basis.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Corrected issues by giving agents targeted and highly constructive feedback.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Conducted CRM tasks to maintain quality assurance satisfaction levels.
Rutter's Dairy Inc | Abbottstown , PATeam Member06/2015 - 09/2017
- Built and maintained effective working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Worked hard to learn all required tasks quickly and maximize performance.
- Upheld high standards of productivity and quality in all areas of operations.
- Took customer orders quickly and efficiently as well as made sure they were all accurate.
Education and Training
Cheney High School | City, StateHigh School Diploma06/2013
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Developed relationships with 10 new clients and typically exceeded sales goals by 70%
- Recognized as Employee of the month for outstanding performance and team contributions after only two months of being with the company.
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Resume Overview
School Attended
- Cheney High School
Job Titles Held:
- Retail Sales Associate
- Deli Clerk
- Call Center Agent
- Team Member
Degrees
- High School Diploma
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