Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assist with any need. As well as a diplomatic call agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Skills
Very detail oriented in that I love to make sure things are done correctly and the right way from the very beginning
Very methodical in that I love to have structure and guidelines that I follow to a T in order to get things done fast and efficiently
Excellent writing skills
Independent judgement
Teamwork
Customer assistance
Money handling
Analytical
Very self driven
Experience
Retail Sales Associate, 10/2020 - Current Xanterra Parks & Resorts – Keystone, SD,
Maintained accurate and attractive merchandise displays to maximize purchases.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Reduced store theft 60% by observing customers, identifying security risks and informing other coworkers.
Assisted in ringing up sales at registers and bagging merchandise.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Fostered customer retention by assessing and meeting product needs.
Built customer loyalty by engaging with and identifying product needs of customers.
Adhered to all company initiatives and achieved established goals for each.
Maintained current store, product and promotional knowledge to drive consistent sales.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Completed all assigned training to stay updated on important policies and procedures.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Deli Clerk, 10/2018 - 08/2020 Whole Foods – Overland Park, KS,
Made orders by slicing, weighing, packaging and pricing meats and cheeses.
Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Created aesthetically pleasing food arrangements for special orders and party trays.
Completed orders of all sizes according to customer preferences, improving patron retention by at least 70%.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Cross-trained in other kitchen positions to support team and meet customer needs.
Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and 80% boost in revenues.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
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