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Retail Sales Associate Resume Example

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RETAIL SALES ASSOCIATE
Summary

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assist with any need. As well as a diplomatic call agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Skills
  • Very detail oriented in that I love to make sure things are done correctly and the right way from the very beginning
  • Very methodical in that I love to have structure and guidelines that I follow to a T in order to get things done fast and efficiently
  • Excellent writing skills
  • Independent judgement
  • Teamwork
  • Customer assistance
  • Money handling
  • Analytical
  • Very self driven
Experience
Company Name | City, StateRetail Sales Associate10/2020 - Current
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Reduced store theft 60% by observing customers, identifying security risks and informing other coworkers.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Fostered customer retention by assessing and meeting product needs.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Adhered to all company initiatives and achieved established goals for each.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Company Name | City, StateDeli Clerk10/2018 - 08/2020
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Completed orders of all sizes according to customer preferences, improving patron retention by at least 70%.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and 80% boost in revenues.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
Company Name | City, StateCall Center Agent11/2017 - 10/2018
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Achieved or exceeded 100% satisfaction rating on consistent basis.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Corrected issues by giving agents targeted and highly constructive feedback.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Conducted CRM tasks to maintain quality assurance satisfaction levels.
Company Name | City, StateTeam Member06/2015 - 09/2017
  • Built and maintained effective working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Took customer orders quickly and efficiently as well as made sure they were all accurate.
Education and Training
Cheney High School | City, StateHigh School Diploma06/2013
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Developed relationships with 10 new clients and typically exceeded sales goals by 70%
  • Recognized as Employee of the month for outstanding performance and team contributions after only two months of being with the company.
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Resume Overview

School Attended

  • Cheney High School

Job Titles Held:

  • Retail Sales Associate
  • Deli Clerk
  • Call Center Agent
  • Team Member

Degrees

  • High School Diploma

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