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Retail Sales Associate Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I have 5+ years of customer service training and With my prior jobs I’ve learned great patience when working with the public.I give great attentiveness to details whether big or small.I’m very quick when it comes to learning about a product.I’m great at organizing and making things look presentable.I have good time management skills and can get things done without being asked.I am a great problem solver and will go above & beyond to make sure customers leave happy.

Skills
  • Money handling
  • Independent judgement
  • Cash register operation
  • Teamwork
  • POS system operation
  • Customer assistance
  • Retail sales
  • Written communication
  • Problem resolution
  • Team building
  • Customer service
  • Organization
  • Customer greeting
  • Customer order recording
  • Merchandise restocking
  • Credit and debit transactions
Experience
Retail Sales Associate, 10/2018 to 09/2020
Xanterra Parks & ResortsMiami, FL,
  • Reduced store theft by observing customers, identifying security risks.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Helped customers by answering questions and locating merchandise.
  • Assisted customers by checking system to find merchandise at other locations, arranging for shipments and delivery.
  • Assisted customers daily by finding or selecting items.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Promoted brand through event marketing, demonstrations and sales.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Worked with off-site locations to find desired items for customers.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Offered coupons and special deals to increase quantity of customer spending
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Generated brand awareness and positive product impressions to increase sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Cashier, 01/2014 to 02/2017
Festival FoodsNeenah, WI,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find necessary store items.
Cashier, 08/2013 to 08/2014
Festival FoodsOshkosh, WI,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Received payments for Product or Service and issued receipts.
  • Processed customer payments quickly and returned exact change and receipts.
Education and Training
GED: , Expected in 01/2018
Helms College - Augusta, GA
GPA:

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Helms College
Job Titles Held:
  • Retail Sales Associate
  • Cashier
  • Cashier
Degrees
  • GED