retail sales associate resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

  • Customer Service
  • Courteous and Professional
  • Documentation and Reporting
  • -Line Phone Systems •Multitasking and Prioritization •Positive Attitude and Energetic
  • Strong Communication and Interpersonal Skills
  • Payment Processing
  • Energy and Physical Stamina
  • Exceeding Customer Expectations
  • Attention to Detail
  • Scheduling and Calendar Management
  • Prioritization and Time Management
  • Reliable and Punctual
Work History
Retail Sales Associate, 06/2021 - 10/2021
Cumberland Farms York, ME,
  • Helped customers complete purchases, and locate items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers and helped with product questions, selections and purchases.
Receptionist, 03/2017 - 12/2018
The Millennium Group Greenwich, CT,
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Received and routed business correspondence to correct departments and staff members.
  • Kept records to maintain customer data.
  • Responded to inquiries from callers seeking information.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered and quickly redirected large volume of calls on central system.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Resolved customer problems and complaints.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Corresponded with clients through email, telephone or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Kept reception area clean and neat to give visitors positive first impression.
Server, Bartender, 05/2011 - 11/2014
Landry's Indianapolis, IN,
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Orchestrated numerous private parties, business meetings and formal engagements.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Operated efficiently in high-volume setting to prepare and serve more than 60 drinks per hour.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
High School Diploma: , Expected in
South Brunswick High School - Southport, NC
Status -
No Degree: American History, Expected in
Saint Vincent College And Seminary - Latrobe, PA
Status -

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Resume Overview

School Attended

  • South Brunswick High School
  • Saint Vincent College And Seminary

Job Titles Held:

  • Retail Sales Associate
  • Receptionist
  • Server, Bartender


  • High School Diploma
  • No Degree

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