retail sales associate resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 20+ years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

  • Interpersonal and written communication
  • Teamwork
  • Customer assistance
  • Cash register operation
  • Documentation and recordkeeping
  • Dispute mediation
  • POS system operation
  • Retail sales
  • Money Handling
  • Food Handling
  • Assessed customer product needs and interests in order to best recommend suitable items.
Retail Sales Associate, 09/2020 - Current
Cumberland Farms Concord, NH,
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
  • Picked up and moved boxes weighing 40+ pounds.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Built and maintained effective working relationships with peers and upper management.
  • Helped customers by answering questions and locating merchandise.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Initiated friendly conversation with each customer to determine level of assistance required.
Restaurant Team Member, 05/2005 - 07/2009
Firehouse Subs Ames, IA,
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Collected money, made change and counted out register at end of shift.
  • Entered customer food orders into computer system.
  • Upsold items to paying customers
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Resolved guest issues related to food quality, service times and incorrect orders.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
  • Developed training program to improve menu knowledge of new hires.
  • Cross-trained on all positions front and back of store and continued training end users in new applications.
Restaurant Manager, 02/2000 - 04/2004
The City Of Arvada Arvada, CO,
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Developed and maintained exceptional customer service standards.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Education and Training
High School Diploma: , Expected in 06/1991
Plymouth Canton High School - Canton, MI,
Status -
Associate of Science: Behavioral Sciences, Expected in 07/2018
Mira Costa College - Oceanside, CA,
Status -
Bachelor of Arts: Business Administration And Management, Expected in
Southern New Hampshire University - Hooksett, NH
Status -

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Resume Overview

School Attended

  • Plymouth Canton High School
  • Mira Costa College
  • Southern New Hampshire University

Job Titles Held:

  • Retail Sales Associate
  • Restaurant Team Member
  • Restaurant Manager


  • High School Diploma
  • Associate of Science
  • Bachelor of Arts

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