LiveCareer-Resume

Retail Sales Associate resume example with 4 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Report creation
  • Credit card payment processing
  • Transportation solution development
  • Store maintenance
  • Customer relations
  • Promotional support
  • Shipping and receiving understanding
  • In-store support
  • Organizational strengths
  • Problem-solving abilities
  • Office equipment proficiency
  • Courteous demeanor
  • Retail sales customer service
  • Microsoft Office expertise
  • High-energy attitude
  • Sales expertise
  • Stockroom procedures
  • Inbound and outbound calling
  • Technologically savvy
  • Adaptive team player
Education and Training
Lewisville Highschool Lewisville , TX Expected in 06/2018 High School Diploma : - GPA :
Experience
Francesca's Collections, Inc. - Retail Sales Associate
Southpark, OH, 10/2018 - Current
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Generated brand awareness and positive product impressions to increase sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Worked with off-site locations to find desired items for customers.
  • Provided every customer with professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Adhered to all company initiatives and achieved established goals for each.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Helped customers by answering questions and locating merchandise.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Assisted customers by checking [Software] system to find merchandise at other locations, arranging for shipments and delivery.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted average of [Number] customers per day in finding or selecting items.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Followed all company policies, rules and procedures to promote company goals and ensure safety.
Omni Hotels - Hostess
Fort Worth, TX, 10/2018 - Current
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Worked within [Type] application to collect reservation information and communicate updates to guests.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Pinnacle Hospitality - Server
Spartanburg, SC, 10/2018 - Current
  • Promoted desserts, appetizers and specialty drinks.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Prepared salads and appetizers to back up kitchen staff.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Bass Pro Shops - Customer Service Representative
Destin, FL, 03/2017 - 08/2018
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with managers to develop service improvement initiatives.
  • Addressed customer service inquiries quickly and accurately.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.

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Resume Overview

School Attended

  • Lewisville Highschool

Job Titles Held:

  • Retail Sales Associate
  • Hostess
  • Server
  • Customer Service Representative

Degrees

  • High School Diploma

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