Retail Sales Associate Resume Example Company Name

RETAIL SALES ASSOCIATE

Education and Training

Some College (No Degree) - Fashion Design

Fashion Institute of TechnologyCity

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 6 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills

Teamwork
POS system operation
Sales expertise
Independent judgement
Money handling
Retail sales

Interpersonal and written communication
Customer assistance
Retail merchandising expertise
Time management
Conflict resolution
Organization

Experience

Retail Sales AssociateCompany Name | City, State03/2015 - 02/2021

Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during seasonal promotions.
Provide training to new employees to uphold company policies and sustain customer satisfaction.
Provide outstanding customer service, receiving 96% in customer service feedback surveys.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Answered questions about current promotions and resolved issues according to store policies.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Generated brand awareness and positive product impressions to increase sales.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

Administrative AssistantCompany Name | City, State05/2018 - 10/2020

Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Directed customer communication to appropriate department personnel.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.

Luxury Fashion Sales AssociateCompany Name | City, State10/2018 - 01/2019

Brand Ambassador, communicating features and benefits of merchandise beyond the basics, current fashion trends, and suggestive selling techniques to appeal to the customer's needs and ultimately generate sales.
Partner with store management to form a cohesive team focused on creating an energetic, exciting, innovative and approachable shopping environment.
Promoted sales by building attractive displays and professionally merchandising products.
Handled customer concerns effortlessly, including resolving complaints and processing exchanges.
Leveraged trend knowledge and listened carefully to customers' needs to effectively target clothing and accessories recommendations.
Learned features of new merchandise and promotions quickly to educate each customer while offering top-notch service.
Advised clients on strategies for matching particular styles and coordinating stylish outfits.
Recommended optimal merchandise based on customer needs and desires.
Escorted customers to products and pointed out complementary items to boost store sales.
Educated customers on product and service offerings.
Stayed up to date on store promotions, payment policies and security practices.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Customer Service RepresentativeCompany Name | City, State10/2017 - 04/2018

Received an average 85% customer satisfaction rating to date, 15% higher than company average.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to determine best methods to resolve service and billing issues.
Assessed customer account information to determine current issues and potential solutions.
Answered 50+ inbound calls per day and directed to individuals or departments.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Reviewed account and service histories to identify trends and issues.
Assisted customers in making payments on accounts and setting up payment plans.
Documented conversations with customers to track requests, problems and solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Upheld strict quality control policies and procedures during customer interactions.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Set up and activated customer accounts.

Resume Overview

School Attended

Fashion Institute of Technology

Job Titles Held:

Retail Sales Associate
Administrative Assistant
Luxury Fashion Sales Associate
Customer Service Representative

Degrees

Some College (No Degree) - Fashion Design

Retail Sales Associate Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes