Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 6 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Skills
Teamwork
POS system operation
Sales expertise
Independent judgement
Money handling
Retail sales
Interpersonal and written communication
Customer assistance
Retail merchandising expertise
Time management
Conflict resolution
Organization
Education and Training
Fashion Institute of TechnologyCharlotte, Expected in – –:Fashion Design - GPA:
Experience
Americare Senior Living - Assistant Administrator Centralia, MO, 01/2022 - Current
Updated details in company database by keying in customer contacts and delivery dates.
Managed computer databases, physical file systems and required logs.
Oversaw inventory purchases, restocking and organization.
Facilitated and tracked communication between employees, departments and vendors.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Conducted research using various media sources to obtain relevant data for staff requirements.
Controlled building access by supplying key cards to employees and visitors.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Handled management of communication to management by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Directed customer communication to appropriate department personnel.
Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during seasonal promotions.
Provide training to new employees to uphold company policies and sustain customer satisfaction.
Provide outstanding customer service, receiving 96% in customer service feedback surveys.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Answered questions about current promotions and resolved issues according to store policies.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Generated brand awareness and positive product impressions to increase sales.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Directed customer communication to appropriate department personnel.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Brand Ambassador, communicating features and benefits of merchandise beyond the basics, current fashion trends, and suggestive selling techniques to appeal to the customer’s needs and ultimately generate sales.
Partner with store management to form a cohesive team focused on creating an energetic, exciting, innovative and approachable shopping environment.
Promoted sales by building attractive displays and professionally merchandising products.
Handled customer concerns effortlessly, including resolving complaints and processing exchanges.
Leveraged trend knowledge and listened carefully to customers' needs to effectively target clothing and accessories recommendations.
Learned features of new merchandise and promotions quickly to educate each customer while offering top-notch service.
Advised clients on strategies for matching particular styles and coordinating stylish outfits.
Recommended optimal merchandise based on customer needs and desires.
Escorted customers to products and pointed out complementary items to boost store sales.
Educated customers on product and service offerings.
Stayed up to date on store promotions, payment policies and security practices.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
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