Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 6 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • Teamwork
  • POS system operation
  • Sales expertise
  • Independent judgement
  • Money handling
  • Retail sales
  • Interpersonal and written communication
  • Customer assistance
  • Retail merchandising expertise
  • Time management
  • Conflict resolution
  • Organization
Education and Training
Fashion Institute of Technology Charlotte, Expected in : Fashion Design - GPA :
Experience
Americare Senior Living - Assistant Administrator
Centralia, MO, 01/2022 - Current
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed computer databases, physical file systems and required logs.
  • Oversaw inventory purchases, restocking and organization.
  • Facilitated and tracked communication between employees, departments and vendors.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Controlled building access by supplying key cards to employees and visitors.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled management of communication to management by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Directed customer communication to appropriate department personnel.
Bevmo Holdings Llc - Retail Sales Associate
Encinitas, CA, 02/2015 - 01/2021
  • Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during seasonal promotions.
  • Provide training to new employees to uphold company policies and sustain customer satisfaction.
  • Provide outstanding customer service, receiving 96% in customer service feedback surveys.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Generated brand awareness and positive product impressions to increase sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Yale-New Haven Health - Administrative Assistant
Trumbell, CT, 04/2018 - 09/2020
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Directed customer communication to appropriate department personnel.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Towne Park Ltd. - Luxury Fashion Sales Associate
Owensboro, KY, 09/2018 - 12/2018
  • Brand Ambassador, communicating features and benefits of merchandise beyond the basics, current fashion trends, and suggestive selling techniques to appeal to the customer’s needs and ultimately generate sales.
  • Partner with store management to form a cohesive team focused on creating an energetic, exciting, innovative and approachable shopping environment.
  • Promoted sales by building attractive displays and professionally merchandising products.
  • Handled customer concerns effortlessly, including resolving complaints and processing exchanges.
  • Leveraged trend knowledge and listened carefully to customers' needs to effectively target clothing and accessories recommendations.
  • Learned features of new merchandise and promotions quickly to educate each customer while offering top-notch service.
  • Advised clients on strategies for matching particular styles and coordinating stylish outfits.
  • Recommended optimal merchandise based on customer needs and desires.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Springs Window Fashions - Customer Service Representative
Orlando, FL, 09/2017 - 03/2018
  • Received an average 85% customer satisfaction rating to date, 15% higher than company average.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assessed customer account information to determine current issues and potential solutions.
  • Answered 50+ inbound calls per day and directed to individuals or departments.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Reviewed account and service histories to identify trends and issues.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Set up and activated customer accounts.

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Resume Overview

School Attended

  • Fashion Institute of Technology

Job Titles Held:

  • Assistant Administrator
  • Retail Sales Associate
  • Administrative Assistant
  • Luxury Fashion Sales Associate
  • Customer Service Representative

Degrees

  • Some College (No Degree)

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