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Retail Sales Associate Resume Example

Resume Score: 80%

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AC
RETAIL SALES ASSOCIATE
Professional Summary

Skilled and reliable Retail Sales professional with several years of experience in self-motivated work in environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.

Skills
  • Point of Sale Knowledge
  • Cash Handling
  • Guest Services
  • Store Merchandising
  • Cleaning
  • Point of Sale Systems
  • Cash Register Operation
  • Product Knowledge
  • Product Location
  • Store opening and closing
  • Product promotions
  • Organization
  • Customer service
  • Relationship development
  • MS Office
Work History
01/2019 - 03/2020Retail Sales Associate | Company Name - City, State
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Greeted customers entering store and promoted sales or special programs.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Skilled using cash register including processing sales discounts and refunds.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Folded and arranged clothing, jewelry, shoes, and many other accessories in attractive displays to drive sales.
  • Performed stocking and informed management of low inventory quickly.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Answered customer questions regarding merchandise and pricing.
  • Worked closely with store owner/manager to solve problems and handle customer concerns.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
09/2018 - 01/2019Office Assistant | Company Name - City, State
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Converted all paperwork documents into files on computer.
  • Organized all newly converted computer files into chronological order and sorted into individual folders for easy find and access.
  • Knowledgeable in scanners, printers, fax machines. Google Docs, G-Mail, Microsoft, Excel..
10/2016 - 04/2018Sales Associate | Company Name - City, State
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Organized lotion shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Balanced and organized cash register by handling cash, counting change, and filing receipts.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Greeted customers entering store and promoted sales or special programs.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Skilled using cash register including processing sales discounts and refunds.
  • Folded washed towels daily and arranged them neatly for customers and cleaned merchandise display.
  • Opened and closed store independently daily and always place daily invoice and receipts in security box for manager
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained clean personal appearance and wore uniforms per company policy.
Education
06/2016Guilford High School, CityHigh School Diploma :
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Resume Overview

School Attended

  • Guilford High School

Job Titles Held:

  • Retail Sales Associate
  • Office Assistant
  • Sales Associate

Degrees

  • High School Diploma :

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