Responsible and friendly Customer services makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Driven with talent for merchandising and attracting loyal customers through personalized service. Understands customers' needs to customize sales approaches. Friendly, upbeat and dedicated to customer satisfaction. Also a Team-oriented professional works well in collaborative environments and generates consistent personal sales accomplishments. Bringing 2-3 years of experience in retail settings, including social and dependable specialty departments.
Skills
Adaptable and Flexible
Strong Communication and Interpersonal Skills
Merchandise Receiving and Handling
Product Knowledge
Product Demonstrations
Sales and Promotions
Exceeding Customer Expectations
Engaging with Diverse Customers
Customer Service
Building Customer Relationships and Loyalty
Flexible Hours
Excellent Written and Verbal Communication
Safety and Cleanliness Standards
Payment Processing
Security Practices
Meeting Sales Goals
Loss Prevention
Team Cooperation
Decision Making
Goal-Driven
Reliable and Responsible
Staff Support
Speech Clarity
Customer Assistance
Detail-Oriented
Creative Thinking
Honest and Ethical
Friendly and Helpful
Positive Customer Engagement
Cash Handling
Store Opening and Closing
Documentation and Reporting
Store Organization
Experience
08/2020 to Current
Retail Sales AssociateWegmans Food Markets, Inc. – Auburn, NY,
Recruited, hired and trained new staff to develop with excellent product knowledge
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Calculated pricing, applied discounts and collected payment to process transactions.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Helped customers by answering questions and locating merchandise.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Initiated friendly conversation with customers to determine level of assistance required.
03/2021 to 06/2021
Retail Sales AssociateWegmans Food Markets, Inc. – East Syracuse, NY,
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Generated brand awareness and positive product impressions to increase sales.
05/2020 to 03/2021
HOSTESSTrinity Health Corporation – Cortland, NY,
Set up and decorated menu marketing boards with current meal and drink specials.
Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Tracked seated guests and available seating using [System].
Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Communicated with servers about new tables, changes in food availability and customer comments.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Accommodated guests with children and special needs to promote comfortable dining experience.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education and Training
Expected in 05/2021 to to
High School Diploma: Washington High School - Phoenix, AZ GPA:
Expected in 02/2022 to to
Medical Assistant With Phlebotomy Degree: Medical Assistant Arizona College Allied Health - 4425 W Olive Ave Glendale, Az 85302, GPA:
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