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Retail Sales Associate Resume Example

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RETAIL SALES ASSOCIATE
Summary

Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling shoes and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to new role with Health Channels and make lasting positive impact on business operations. Responsible and friendly sales associate able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Upbeat, customer-focused Sales Associate with one year of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.

Skills
  • Independent judgement
  • Documentation and recordkeeping
  • Retail merchandising expertise
  • Dispute mediation
  • Fluent in English and Spanish
  • Teamwork
  • Cash register operation
  • Interpersonal and written communication
  • Money handling
  • Customer assistance
  • Retail sales
  • Working collaboratively
  • Organizational skills
  • Fluent in Spanish
  • Money Transfer Systems
  • Troubleshooting
Education and Training
High School DiplomaBellflower High SchoolBellflower,CA,06/2019
High School DiplomaCerritos CollegeNorwalk,CA,Expected in 08/2021
Experience
Finish LineRetail Sales Associate | Lakewood, CA11/2019 to Current
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Generated brand awareness and positive product impressions to increase sales.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Help customers load purchased equipment when necessary.
  • Assisted customers by checking [Software] system to find merchandise at other locations, arranging for shipments and delivery.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
  • Assisted average of [Number] customers per day in finding or selecting items.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Adhered to all company initiatives and achieved established goals for each.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Promoted customer satisfaction by helping by providing saltatory customer services by listening to the needs of the customers
  • Managed cash register operations using POS system, including processing sales and returns.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Increased sales [Number]% through suggestive selling and persuasiveness.
  • Maintained accurate and attractive merchandise displays to maximize purchases [Number]%.
  • Offered coupons and special deals to increase quantity of customer spending [Number]%.
  • Reduced store theft [Number]% by observing customers, identifying security risks and [Action].
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Helped customers by answering questions and locating merchandise.
  • Increased store sales [Number]% by cross-selling complementary items.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Increased customer service feedback scores [Number]% by delivering outstanding service to [Number] customers daily.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Promoted brand through event marketing, demonstrations and sales.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Worked with off-site locations to find desired items for customers.
  • Fostered customer retention by assessing and meeting product needs.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
lakewood regional medical centerVolunteer | Lakewood, CA04/2019 to 05/2019
  • Volunteered over 15 hours with organization helping with different task in various departments
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Talked with volunteer prospects to identify personal goals and effectively pair individuals with appropriate organizations.
  • Communicated needs and issues to appropriate supervisors for administrative action.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Sat with patients in need of companionship and emotional support.
  • Educated residents and families about available services and resources.
  • Removed trash and debris from highways, parks and other public locations.
  • Delivered personal items such as newspapers and flowers throughout hospital.
Habitat for HumanityVolunteer | Bellflower, CA01/2019 to 04/2019
  • Volunteered over 20 hours with organization helping with cleaning the sales floor and lifting furniture
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Welcomed customers and answered questions regarding merchandise.
  • Talked with volunteer prospects to identify personal goals and effectively pair individuals with appropriate organizations.
  • Removed trash and debris from highways, parks and other public locations.
  • Educated residents and families about available services and resources.
Accomplishments

Through out High School I played volleyball for 4 years. Out of those 4 years, I played on the Varsity team for 3 years. I received several academic certificates and was awarded the coaches award. I was able to maintain my grades up which eventually led me to accomplish graduating as an honor student.

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Resume Overview

Companies Worked For:

  • Finish Line
  • lakewood regional medical center
  • Habitat for Humanity

School Attended

  • Bellflower High School
  • Cerritos College

Job Titles Held:

  • Retail Sales Associate
  • Volunteer

Degrees

  • High School Diploma
    High School Diploma

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