retail sales associate resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Money handling
  • Dispute mediation
  • Independent judgement
  • Documentation and recordkeeping
  • Teamwork
  • Retail merchandising expertise
  • Sales expertise
  • Customer assistance
  • Retail sales
  • Money Transfer Systems
  • Supervision & leadership
Retail Sales Associate, 05/2010 to 12/2012
Dick's Sporting Goods IncSunnyvale, CA,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety. Up by do
  • Helped customers by answering questions and locating merchandise
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Used product knowledge to suggest items to match client needs.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Created price tags and merchandise signs for new items.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Customer Service Specialist, 12/2008 to 05/2010
Pemco Mutual Insurance CompanyLynnwood, WA,
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Made outbound calls to obtain account information.
Receptionist Administrator, 06/1996 to 12/2008
Peak Alarm CompanyMontrose, CO,
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Performed data entry and other administrative tasks to support departments.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Maintained office supply inventory and placed orders to meet demand.
  • Obtained and processed payments from clients for products and services.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Displayed professional standards at reception desk to impress visitors.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Supported office security by following safety procedures and controlling access via reception desk.
  • Created fliers, brochures and social media posts to communicate brand objectives.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Computed balances, totals or commissions to support accounting team.
Customer Service Data Entry, 05/1975 to 12/1996
Allstate Insurance CompaniesCity, STATE,
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with colleagues to meet customer needs.
  • Consulted with customers regarding needs and addressed concerns.
  • Communicated information to customers about product quality, value and style.
  • Participated in training and other learning opportunities to expand knowledge of company and position.
  • Responded promptly and professionally to feedback, comments and complaints.
  • Answered incoming calls, checking and returning voicemails to obtain records.
  • Met or exceeded customer service metrics by providing excellent customer support.
  • Referred inquiries to supervisors where appropriate and kept customers updated throughout process.
  • Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
  • Organized and filed data in appropriate locations for easy access to essential information.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
  • Screened and regularly answered calls to provide assistance to important clients.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Kept detailed notes during meetings and relayed information to co-workers through email.
Education and Training
High School Diploma: , Expected in 06/1975 to South Mecklenburg High School - Charlotte, NC

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • South Mecklenburg High School

Job Titles Held:

  • Retail Sales Associate
  • Customer Service Specialist
  • Receptionist Administrator
  • Customer Service Data Entry


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: