retail sales associate resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Upbeat, customer-focused Sales Associate with years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Skilled \ brings top-notch teaching and mentoring abilities combined with focus on motivating strong student performance. Consistent in teaching, disciplining and assigning grades. Compassionate with students and passionate about imparting love of subject to every class. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Friendly, with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Skills
- Order Processing
- Customer Needs Assessment
- POS System Operation
- Teamwork and Collaboration
- Upselling Techniques
- Problem-Solving
- Time Management
- Customer Service
- Verbal and Written Communication
- Flexible Schedule
- Policy and Procedure Adherence
- Stocking and Receiving
- Loss Prevention
- Available Nights, Weekends and Holidays
- Returns and Exchanges
- Ability to Lift 40 pounds
- Store Policies and Procedures
- Safety and Cleanliness Standards
- Adaptable and Flexible
- Payment Processing
- Computer Proficiency and Microsoft Office
- Merchandising and Display
Education and Training
Coatesville Area Senior High School Coatesville, PA Expected in 06/2015 ā ā High School Diploma : - :
- 2014/2015 - Honor Roll
- [4.0] GPA
- Captured and afraid Thesis
- Essay on Undercover groverment experiements
Experience
Gpm Investments - Retail Sales Associate
Wilmington, DE, 06/2019 - 08/2021
Wilmington, DE, 06/2019 - 08/2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Recommended merchandise to customers based on needs and preferences.
- Exchanged merchandise for customers and accepted returns.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
Coborn's - Coffee Barista
Duluth, MN, 06/2017 - 05/2020
Duluth, MN, 06/2017 - 05/2020
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Gave details on coffee blends and preparation descriptions to customers.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Educated customers on beverage menu items and provided samples of daily brews.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collected payments and provided accurate change.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Created complex, hand-crafted beverages based upon customer preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Stocked customer service stations with paper products or beverage preparation items.
Mcdonald's - Fast Food
Hinsdale, IL, 03/2018 - 07/2019
Hinsdale, IL, 03/2018 - 07/2019
- Kept customer and food preparation areas clean and well-organized.
- Operated cash register and received payment from customers in cash or credit form.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Served orders to customers at windows, counters and tables.
- Recorded customer orders and communicated clearly to confirm each order.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Received inventory of food and beverage products to stock in designated areas.
- Modified requested menu items in POS system to customize orders.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Processed payments on cash register and counted back bills and change to patrons.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Jo-Ann Fabrics - Retail
Sugar Land, TX, 03/2016 - 05/2019
Sugar Land, TX, 03/2016 - 05/2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
Hilton Worldwide - Waitress
San Diego, CA, 05/2015 - 05/2019
San Diego, CA, 05/2015 - 05/2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Scotties Esso - Horse Back Riding Instructor
City, STATE, 01/2012 - 01/2018
City, STATE, 01/2012 - 01/2018
- Instructed participants on balanced riding fundamentals essential to rider and horse safety.
- Advised participants on proper health care, nutrition, feeding and grazing of horses.
- Scheduled riding clinics, summer camps and pony parties to boost revenue.
- Paired rider with equine partner for lessons based on temperament, personality and experience.
- Monitored rider safety, discussing helmets, whips, boots and saddles.
- Educated students using customized teaching methods and hands-on curriculum.
- Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
- Evaluated student progress and adjusted learning plans to foster progress.
- Planned classes focusing on instruction, demonstration and work time.
- Prepared and administered tests and assessments to track and monitor academic performance.
Hurricane Hill Farm - Actress
City, STATE, 09/2017 - 11/2017
City, STATE, 09/2017 - 11/2017
- Maintained personal appearance by meeting costume and makeup requirements.
- Attended auditions and casting calls to audition for roles.
- Communicated characters or situations to audience through speech, body language and movement.
- Collaborated with other actors to brainstorm ideas.
- Conveyed each character's story through speech, body language and movement.
- Attended small group meetings and dress rehearsals ahead of final shows.
- Collaborated with director to find best interpretation for character.
- Worked closely with directors and other actors to find interpretations most suited to role.
- Applied expertise in body movements, gestures and different forms of speech to engage audience members and drive engagement.
- Managed self-performance to maximize profitability and achieve financial objectives.
- Learned about characters in scripts and relationships to each other to develop role interpretations.
- Portrayed and interpreted roles with speech, gestures and body movements to entertain and inform audiences.
- Used singing, dancing and musical instruments to enhance performances.
- Helped prepare stages, move props and break down stages to support smooth productions.
- Offered suggestions to directors regarding roles, scenes and lines.
- Performed common-knowledge and original illusions to provide entertainment to diverse audiences.
- Promoted productions through interviews about plays or movies.
- Introduced performances and performers to stimulate excitement and coordinate smooth transition of acts during events.
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Resume Overview
School Attended
- Coatesville Area Senior High School
Job Titles Held:
- Retail Sales Associate
- Coffee Barista
- Fast Food
- Retail
- Waitress
- Horse Back Riding Instructor
- Actress
Degrees
- High School Diploma
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