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Retail Sales Associate Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Responsible and friendly Sales Associate able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Skills
  • Teamwork
  • POS system operation
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Money handling
  • Retail sales
  • Documentation and recordkeeping
  • Retail merchandising expertise
  • Interpersonal and written communication
  • Customer assistance
  • Independent judgement
  • Customer service
  • Relationship building
  • People skills
Experience
08/2020 to Current Retail Sales Associate Ashley Furniture | Marietta, GA,
  • Adhered to all company initiatives and achieved established goals for each.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted customers by checking T-mobile system to find merchandise at other locations, arranging for shipments and delivery.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Promoted brand through event marketing, demonstrations and sales
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
10/2019 to 07/2020 Barista Aimbridge Hospitality | Murfreesboro, TN,
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Redesigned coffee menu for improved readability.
  • Maintained highest standards of conduct and service to support company reputation.
  • Resolved customer disputes with tact and professionalism.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Ordered, received and stocked supplies and retail products.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Received and accurately processed customer payments.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Weighed, ground and packed coffee per customer orders.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Listened to customer desires and needs to recommend optimal products.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Operated cash register, collected payments and provided accurate change.
07/2019 to 02/2020 Retail Sales Associate Ashley Furniture | Melbourne, FL,
  • Adhered to all company initiatives and achieved established goals for each.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Promoted brand through event marketing, demonstrations and sales.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Helped customers by answering questions and locating merchandise.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Worked with off-site locations to find desired items for customers.
  • Dressed in sample and completed garments for photographs and displays.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
Education and Training
Expected in 05/2017 High School Diploma | Eisenhower High School , Blue Island, IL GPA:
Additional Information

Bilingual Speaker

English/Spanish

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Resume Overview

School Attended
  • Eisenhower High School
Job Titles Held:
  • Retail Sales Associate
  • Barista
  • Retail Sales Associate
Degrees
  • High School Diploma