Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Efficient sales associate skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 10 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Personable professional consistently praised by management for exceeding annual sales. Available 45 hours per week, including weekends and evenings. Accustomed to identifying customer needs and upselling to higher value products. Composed and articulate individual with expert-level product knowledge.
Upbeat, customer-focused Sales Associate with 10 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.
Responsible and friendly crew or shift leader able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Seasoned hardworking Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Money handling
Independent judgement
POS system operation
Customer assistance
Retail merchandising expertise
Teamwork
Documentation and recordkeeping
Dispute mediation
Money Transfer Systems
Cash register operation
Interpersonal and written communication
Sales expertise
Retail sales
Basic math
Conflict resolution
Critical thinking
Data management
Assessed customer product needs and interests in order to best recommend suitable items.
Fluent in English
Experience
12/2020 to CurrentRetail Sales AssociateThe Tjx Companies, Inc. | Annapolis, MD,
Completed all assigned training to stay updated on important policies and procedures.
Answered questions about current promotions and resolved issues according to store policies.
Built customer loyalty by engaging with and identifying product needs of customers.
Maintained current store, product and promotional knowledge to drive consistent sales.
Drove sales by successfully employing strategies such as upselling and cross-selling.
Processed payments and maintained accurate drawers to meet financial targets.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Helped customers by answering questions and locating merchandise.
Managed cash register operations using POS system, including processing sales and returns.
Engaged shoppers, providing assistance and information on merchandise and product features.
Dressed in sample and completed garments for photographs and displays.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Prepared products for promotional sampling during in-store demonstrations.
Help customers load purchased equipment when necessary.
Drove sales by effectively upselling and cross-selling products to maximize profitability.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
Promoted brand through event marketing, demonstrations and sales.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Initiated friendly conversation with each customer to determine level of assistance required.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Generated brand awareness and positive product impressions to increase sales.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Assisted in ringing up sales at registers and bagging merchandise.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Adhered to all company initiatives and achieved established goals for each.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
04/2018 to 09/2020Shift Leader ManagerCoffee And Bagel Brands | La Crosse, WI,
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Generated reports to assess performance and make adjustments.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Increased customer base and market share by promoting product through diverse channels.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Documented receipts, employee hours and inventory movements.
Mitigated risk by ensuring regulatory compliance for required licensing.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Met with each associate to establish realistic monthly sales goals.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Cross-trained in every store role to maximize operational knowledge.
Leveraged market knowledge and leadership ability to help drive profit increases.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Assessed, optimized and elevated operations to target current and expected demands.
Automated office operations, managed client correspondence and tracked records.
Managed schedules, accepted time off requests and found coverage for shifts.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Leveraged ERP software to coordinate and enhance inventory delivery.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Established ambitious goals for employees to promote achievement and surpass business targets.
Handled over $12,000 in funds each day in fast-paced fast environment.
03/2013 to 02/2018Shift Leader ManagerCoffee And Bagel Brands | Langhorne, PA,
Managed schedules, accepted time off requests and found coverage for shifts.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Generated reports to assess performance and make adjustments.
Increased customer base and market share by promoting product through diverse channels.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Documented receipts, employee hours and inventory movements.
Mitigated risk by ensuring regulatory compliance for required licensing.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Met with each associate to establish realistic monthly sales goals.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Cross-trained in every store role to maximize operational knowledge.
Leveraged market knowledge and leadership ability to help drive profit increases.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Assessed, optimized and elevated operations to target current and expected demands.
Automated office operations, managed client correspondence and tracked records.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Leveraged ERP software to coordinate and enhance inventory delivery.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Recruited, hired and trained 48 employees for marketing and sales department.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Established ambitious goals for employees to promote achievement and surpass business targets.
Handled over $8,000 in funds each day in fast-paced busy environment.
07/2004 to 03/2013Shift Leader ManagerCoffee And Bagel Brands | Long Beach, CA,
Managed schedules, accepted time off requests and found coverage for shifts.
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Increased customer base and market share by promoting product through diverse channels.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Documented receipts, employee hours and inventory movements.
Mitigated risk by ensuring regulatory compliance for required licensing.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Education and Training
Expected in 05/2002High School Diploma | Eldon High School, Eldon, MOGPA:
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