retail sales associate resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Reliable hard-working, multi-tasking Account Administrator with outstanding telephone and documentation skills. Personable and professional while giving positive encounters through high-quality customer care. Qualified Customer Service Representative with experience in fast-paced customer service and call center environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Skills
Omega System efficient
Velocity software efficient
Microsoft Excel
Multi-line phone proficiency
Exceptional communication skills
Trusted key holder
Credit card processing
Attention to detail
Goal-oriented
Superior organization skills
Excellent work ethic
Invoice and payment transactions
Skilled trainer
MS Office
Creative problem solver
Quick learner
Persuasive speaker
Positive and friendly
Critical thinking
Sales knowledge
Skilled in call center operations
Engaging with Diverse Customers
Certifications
Certificate of Keyboarding Speed
39 words per minute with 0 errors
Education
Otay Ranch High School Chula Vista, CAExpected in 2007 ā āHigh School Diploma: - GPA:
Used POS system to process sales, returns and gift card activations.
Issued receipts and processed refunds, credits or exchanges.
Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Opened and closed store independently and prepared nightly bank drop for manager.
Balanced and organized cash register by handling cash, counting change.
Helped customers complete purchases, locate items and join reward programs.
Ordered, counted, & restocked new inventory.
Informed customers of current store promotions to encourage additional sales.
Greeted customers and helped with product questions, selections and purchases.
Monitored sales floor and merchandise displays for presentable condition.
Answered questions about store policies and addressed customer concerns.
Fm Global - Account Administrator Park Ridge, IL, 06/2016 - 10/2017
Produced legal documents such as Notice's of intention to dispose of motor vehicle's to be sent out via USPS certified mail.
Primary signer for DMV documents such as Lien Satisfied Title Holder Release forms (REG 166), Certificate of Repossession forms (REG 119), Vehicle/Vessel Transfer and Reassignment Forms (REG 262), Application of Duplicate or Paperless Title forms (REG 227) and Statement of Facts forms (REG 256).
Released/Requested vehicle Titles to be mailed through VinTek online.
Assigned vehicles to be Repossessed by licensed Repossession Companies.
Completed all necessary Documents for Repossession companies to retrieve our vehicles from Impound yards. (Hold Harmless, Repossession Orders, and all certificates to be signed in order to prove Legal Ownership of Vehicle.)
Served as the primary point of contact for incoming calls regarding Impounded Vehicles and Vehicles set for sale at Auto Auctions.
Assigned vehicles transportation.
Main contact for all fee's regarding repossession, impounds and transports.
Completed & Printed Overnight Labels through UPS.
Took Customer payments over the phone and in office. (Transaction Central Online) Posted payments to Customer Accounts.
Synthesized financial and budgetary information to develop alternative solutions such as possible Deferment or Loan Modification.
Completed and mailed Autopay Forms, Deferment Forms and Account Ledgers.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Accessed computerized financial information to answer questions related to specific accounts.
Reviewed files, records and other documents to obtain information and respond to requests.
Acted professionally and patiently when addressing negative customer feedback.
Developed reputation as an efficient customer service representative.
Answered customer questions regarding their Auto Loan Contracts.
Kastle Systems - Customer Service Representative Seattle, WA, 07/2011 - 04/2015
Answered an average of 150 calls per day by addressing customer inquiries and taking phone orders.
Described product details accurately to customers and care of merchandise.
Processed over 1,200 daily invoices.
Earned management trust by serving as key holder, responsibly opening and closing store after hours.
Trained new employee's.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Contributed to annual store sales.
Addressed customer concerns and complaints, showing empathy and resolving problems on the spot.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Redirected calls to appropriate individuals and departments.
Helped achieve sales goals and monthly quotas.
Organized store merchandise.
Store inventory
Contacted customers via email, phone calls, and hand written letters.
In contact with banks concerning customer charges.
Learned, referenced and applied product knowledge information to customers during phone orders.
Greeted customers entering the store to ascertain what each customer wanted or needed.
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