Skilled Asset Protection Associate familiar with patrolling premises, checking bags and acting as visible deterrent to criminal activity. Organized and well-trained with strong defensive skills and problem-solving abilities. Before this time, I was a reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. I was also an accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Skills
Data Entry
Child care
Guest services
Caregiving
Sales and Promotions
Available Nights, Weekends and Holidays
Teamwork and Collaboration
Stocking and Receiving
Safety and Cleanliness Standards
Energy and Physical Stamina
Ability to Lift 40 Pounds
Order Processing
Persuasive Selling
Educational Opportunities
Health and Safety Regulations
Financial Forecasting
Environmental PolicyAnimal Care
Customer support
Phone etiquette
Computer skills
Management
Office Work
Customer service
Front Desk
Assistant Manager Experience
Sales
Retail sales
Childcare
Pet Grooming
Kennel Experience
Pet Sitting
Cash handling
Typing
Food Preparation
Babysitting
Dog Handling
Cooking
Cashiering
Serving Experience
Nannying
Employee Coaching and Motivation
Recruiting and Interviewing
Advertising Techniques
Business Management Principles
Store Layouts
Data Tracking
Internal Investigations
Department Patrols
Loss Prevention Assessment Programs
Data Loss Prevention
Theft Reduction
Critical Thinking
Active Listening
Crisis Situations
Professional Development
Security Awareness
Law Enforcement Collaboration
Shoplifter Detention
Work History
06/2021 to Current
Retail Sales Associate/ Asset ProtectionsTown Sports International Holdings Inc – White Plains, NY,
Helped customers complete purchases, locate items and join reward programs.
Greeted customers and helped with product questions, selections and purchases.
Controlled reduction of loss inventory by protecting company assets.
Wrote reports for internal and external crime, burglary or theft.
Between being on the sales floor answering and catering to customers, to working the register checking out orders, to even unloading truck shipments
Duties also include inventory, cash counting, and sorting merchandise.
As of January 2022, I also took up the camera operator position, monitoring the store and keeping tabs as partial security.
05/2017 to 08/2021
BabysitterPapa John's – Cape Coral, FL,
Included getting her through some schooling by tutoring in subjects and working on basic kindergarten skills.
Communicated positively with children and guardians.
Played games, worked on puzzles and read books to young children.
Prepared healthy, age-appropriate snacks and meals.
Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Taught children to organize toys, wash hands and share by leading by example.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
02/2020 to 05/2021
Support Staff/ReceptionistCountryside Veterinary Clinic – City, STATE,
Answered telephone and assisted callers by providing information or directing to appropriate employee.
Assisted employees with making copies, sending faxes and filing paperwork.
Attended training sessions to stay updated on procedures and services.
Greeted and checked in guests at front desk for appointments.
Opened office by unlocking doors, turning on lights and setting up facility for business.
Aided customers completing paperwork by explaining instructions and requirements.
Closed business daily by organizing front office, shutting down equipment, turning off lights and locking doors.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Managed filing system, entered data and completed other clerical tasks.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
03/2018 to 02/2020
Assistant ManagerDairy Oasis – City, STATE,
Started out as a worker just preparing food for customers, taking orders, and answering phone calls. Quickly promoted to assistant manager.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Monitored security and handled incidents calmly.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Expected in 05/2024
Bachelor of Science: Criminal Justice Youngstown State University - Youngstown Ohio, GPA:
Gene Long Scholarship Recipient
Completed AP course in Psychology
Criminal Justice club Treasurer
Alpha Omicron Pi Ritual Educator
Greek Life Recruitment Counselor Fall 2022
Women's Soccer club Member
Barbell club Safety Officer
Minor in Criminal Behavior
Track for a Certificate in Homeland Security.
Expected in 05/2021
High School Diploma: Joseph Badger High School - Kinsman Ohio, GPA:
Honoree of English
Honoree of Anatomy
Honoree of Mathematics
Awarded French student of the year
Honor Roll All four years of high school
3.8 GPA
Ranked in Top 5% of class
National Honor Society Vice President
Beta Club President
Elected to Vice President for Graduating Class
Ski Club Member
French Club Member
Elected Captain of Varsity Basketball 2021
Elected Captain of Varsity Soccer 2021
Elected Captain of Varsity Volleyball 2020 and 2021
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