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Retail Sales Associate Resume Example

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RETAIL SALES ASSOCIATE
Summary

Responsible and friendly sales associate able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Upbeat, customer-focused Sales Associate with 2 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge. Strategic associate with 2 years of experience in retail environments. Recognized for ability to communicate with over 100 customers per shift and providing exceptional customer service. Successful at increasing sales through upselling techniques and implementing additional processes to drive profitability. Driven experience with 2 years of experience selling merchandise and attracting loyal customers through personalized service. Talented at understanding customers' needs, suggesting suitable merchandise, stocking and snanjing. Dedicated to enhancing customer experiences with friendly approach. Efficient work skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.

Skills
  • Teamwork
  • Money Transfer Systems
  • Retail sales
  • Cash register operation
  • Inventory management
  • Dispute mediation
  • Retail merchandising expertise
  • Communications
  • Project organization
  • Administrative support
  • Planning and coordination
Experience
Retail Sales Associate | 09/2020 to CurrentMarshalls - The Bronx, NY
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Acted as point of contact for internal and external customers across Women , Men , Home goods department ,and Stock room departments.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Cashier | 06/2019 to 07/2020Fairway Market - The Bronx, NY
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales 78%.
  • Recommended optimal merchandise based on customer needs and desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
Fast Food Team Member | 10/2018 to 05/2019Wendy's Co - The Bronx, NY
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Inspected items for damage and obtained replacements for customers.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Reviewed contents on food trays to check receiving complete order.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
Assistant | 06/2016 to 08/2017Incarcerated Nations - The Bronx, NY
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Restocked office and break room supplies to maximize team productivity.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Interacted with supervisor and various experts to address escalated issues.
  • Participated in team collaboration initiatives to plan for company's future growth.
  • Evaluated prospective sales and conducted research on market trends and competitors.
  • Assisted operations for organization, providing direct support to employees and customers.
Education and Training
Harry S Truman High School - - Bronx,NY | | High School Diploma06/2020
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Resume Overview

Companies Worked For:

  • Marshalls
  • Fairway Market
  • Wendy's Co
  • Incarcerated Nations

School Attended

  • Harry S Truman High School

Job Titles Held:

  • Retail Sales Associate
  • Cashier
  • Fast Food Team Member
  • Assistant

Degrees

  • Harry S Truman High School - Bronx , NY | High School Diploma

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