Retail Sales Associate Resume Example
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RETAIL SALES ASSOCIATE
Professional Summary
Motivated Customer Service supervisor with over 10 years of proven ability to work in fast paced, multi-faceted work environments. Exemplary written and oral communication, organizational skills, and attention to detail. Applies thoughtful and professional demeanor in all business practices. Comprehensive knowledge of various computer software program with the ability to learn new systems quickly. Maintains high-level customer satisfaction by effectively handling customer requests, needs and identifying potential problems. Committed to strengthening customer experiences with positivity and professionalism. Relies on past experiences to easily adapt to change and work independently.
Skills
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Work History
Retail Sales Associate, 01/2019 to 04/2020
Comcast – Menlo Park , CA
Comcast – Menlo Park , CA
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Worked closely with Store Manager to solve problems and handle customer concerns.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Receptionist Coordinator, 10/2014 to 06/2018
The Orchards – Rancho Mission Viejo , CA
The Orchards – Rancho Mission Viejo , CA
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adeptly managed multi-line phone system directing callers to appropriate company personnel and pleasantly greeted all patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Drafted professional memos and letters for management staff to support business objectives
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Possessed solid understanding of medical insurance, including worker's compensation, Medicare and Medicaid.
Customer Service Representative Team Lead, 11/2012 to 03/2014
Voya – Atlanta , GA
Voya – Atlanta , GA
- Provided online "Click to Chat" customer service to AT&T customers concerning mobile phone services.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained up-to-date knowledge of product and service changes.
- Effectively communicated with customers about account changes, new AT&T products or services and potential upgrades.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative, 09/2006 to 01/2011
Planet Fitness – Solon , OH
Planet Fitness – Solon , OH
- Provided excellent customer service to T-Mobile customers by handling billing issues, customer complaints, and maintaining business accounts.
- Worked continuously with customers by managing and keeping all accounts up to date.
- Worked with management team to stay updated on product knowledge and any changes in company policies.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions to enhance sales.
Education
Associate of Applied Science: Applied TechnologyLouisiana Technical College LA
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Resume Overview
School Attended
- Louisiana Technical College LA
Job Titles Held:
- Retail Sales Associate
- Receptionist Coordinator
- Customer Service Representative Team Lead
- Customer Service Representative
Degrees
- Associate of Applied Science : Applied Technology
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