Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Knowledgeable about keeping optimal stock levels and merchandising items to drive sales. Motivated worker with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for leadership and customer service skills. Dependable worker with 3 1/2 years of experience in fast paced environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Skills
  • Product promotions
  • Sales expertise
  • Store opening and closing
  • Product and Service Sales
  • Point of Sale Knowledge
  • Sales
  • Accurate Money Handling
  • Sales Goals
  • Cash Handling
  • Guest Services
  • Store Merchandising
  • Cleaning
  • Cash Register Operation
  • Product Knowledge
  • Product Sales
  • Product Location
  • Microsoft applications proficiency
  • Organization
  • Customer service
  • Computer proficiency
  • Excellent work ethic
  • Collaboration
  • Responsible
  • Compassion
  • Teamwork
  • Reading comprehension
  • Conflict resolution
Education
Cecil Community College North East, MD Expected in No Degree : Elementary Education - GPA :
Homeschool Elkton, MD, Expected in 05/2019 High School Diploma : - GPA :
Work History
Ascena Retail Group - Retail Sales Associate
Tysons Corner, VA, 07/2020 - Current
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Performed stocking and informed management of low inventory quickly.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Generated brand awareness and positive product impressions to increase sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Grand Beach Hotel - Hostess
Bay Harbor Islands, FL, 10/2017 - 11/2020
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Informed servers of newly seated parties for speedy service.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
  • Promoted business loyalty by fostering positive customer relationships.
  • Helped servers by taking drink orders.
  • Took information about guests' party size, led to seating, offered menus.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Recorded available tables after seating each party.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Ascena Retail Group - Retail Sales Associate
West Tampa, FL, 10/2017 - 11/2020
  • Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Folded and arranged all merchandise in attractive displays to drive sales.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Performed stocking and informed management of low inventory quickly.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Generated brand awareness and positive product impressions to increase sales.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Inspected merchandise for quality and arranged proper display location on floor.

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Resume Overview

School Attended

  • Cecil Community College
  • Homeschool

Job Titles Held:

  • Retail Sales Associate
  • Hostess
  • Retail Sales Associate

Degrees

  • No Degree
  • High School Diploma

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