retail sales associate resume example with 12+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

I have 10 years military experience, management experience, administrative experience.

Versatile Receptionist with 15-year background in office/clerical settings. Familiar with security, service and clerical standards. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.

Core Qualifications
  • Tax expertiseFederal and state tax regulationsAdvanced computer skills40Fast learningWPM typing speedProcedural codesResults-orientedClient-focusClient-focusedQuick learnerProficiency in Microsoft office and IOSFile/records maintenanceReports generation and analysisMicrosoft OfficeContract auditingFinancial records and processingOperations managementContract negotiation/review/draftingComputer proficientPatient schedule managementExam room setupsRestorative proceduresMedical records managementFour-handed procedures
  • Restorative dentistry
  • Payment processing
  • Periodontics
  • Dentrix proficiency
  • Patient education
  • Disinfecting rooms and equipment
  • Patient counseling
  • Multitasking
  • Detail-oriented
  • Soft tissue management
  • Dental disease treatment
  • Tooth whitening
  • Dental radiography
  • Dental impression specialist
  • Oral cancer screening
  • Chairside assisting
  • Stain removal
  • Sedation administration
  • Fluoride application
  • Dental health promotion
  • Regulatory compliance
  • Periodontal treatment
  • Organizational skills
  • Training & development
  • Problem resolution
  • Teambuilding
  • Planning & organizing
  • PPE use
  • Maintenance & repair
  • Supervision & leadership
  • First Aid/CPR
  • Critical thinking
  • Data management
  • Troubleshooting
  • Computer skills
  • Active listening
  • Basic math
  • Good work ethic
  • Microsoft Office
  • Flexible schedule
American InterContinental University Schaumburg, IL Expected in 08/2020 Bachelor of Science : Business Administration And Management - GPA :
  • Minor in Healthcare Administration and Management
  • Completed coursework in Medical Terminology , ethics and healthcare law
  • Completed coursework in accounting , marketing and government
  • 3.2 GPA
  • Completed coursework in business , technology
DeVry University , Expected in 2017 Bachelor of Science : Business Management in Accounting and Finance - GPA :
Pinnacle Career Institute Kansas City, KS, Expected in 04/2014 Associate of Arts : Health Information Technician - GPA : Minor in Medical Billing and Coding
Professional Experience
Skechers - Retail Sales Associate
Midland, TX, 02/2022 - Current
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Used product knowledge to suggest items to match client needs.
  • Cross-sold products to boost overall sales purchases.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Created price tags and merchandise signs for new items.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Responded to customer questions about products and services.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Greeted and assisted customers in locating items and completing purchases.
  • Managed cash register operations using POS system and processed sales and returns.
  • Prepared products by adding tags and readying pallets for restocking.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Assessed conflicts and identified solutions for clients promptly.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Helped customers select products best fitting personal needs.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Assessed floor displays to restock merchandise.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Received and processed cash and credit payments for in-store purchases.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Recommended merchandise to customers based on needs and preferences.
  • Assisted customers with product, promotion and policy information.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Educated customers on product and service offerings.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Processed payments and bagged items for customer check out.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Supported customers by phone regarding store operations, products, promotions and orders.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Pushed carts and loaded customer purchases into vehicles.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Implemented ongoing staff development to help employees achieve better growth potential.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Secured products during transport to prevent damage.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Followed up after sales to assess satisfaction and identify ongoing requirements.
  • Maintained attractive merchandise displays to maximize purchases.
  • Restocked and organized shelves during slow periods to maintain store appearance.
Aecom - Administrative Assistant II
Long Beach, CA, 03/2017 - 03/2018
  • Managed clerical needs of company employees, including copying, faxing and file management.
  • Responded to telephone inquiries from clients, vendors and the public.
  • Created professional memorandum, letters and marketing copy.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Oversaw office inventory by restocking supplies and making purchase orders.
  • Maintained reception area clean and neat to provide visitors with a positive impression of the company.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Created PowerPoint presentations used for business development.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Posted open positions on company and social media websites.
  • Managed the day-to-day calendar for the company’s senior director.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Managed daily office operations and maintenance of equipment.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Received and distributed faxes and mail in a timely manner.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Essex Property Trust - Assistant Manager
    Laguna Niguel, CA, 07/2015 - 05/2016

    Provided onsite training. Ordered inventory for store twice weekly, counted money and maintained safe count and did all paperwork.

    • Delegated daily tasks to team members to optimize group productivity.
    • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
    • Directed and led employees, supervising activities to drive productivity and efficiency.
    • Collaborated with store manager to develop strategies for achieving sales and profit goals.
    • Enforced company policies and procedures to strengthen operational standards across departments.
    • Organized schedules, workflows and shift coverage to meet expected business demands.
    • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
    • Completed inventory audits to identify losses and project demand.
    • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
    • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
    Los Angeles County - Dental Specialist
    Los Angeles, CA, 02/2003 - 2013

    Assisted in dental procedures. Created and maintained dental records. Maintained a million dollar budget for the dental clinic.

    • Escorted patients to exam rooms.
    • Obtained dental x-rays using traditional and digital methods.
    • Positioned patients for treatment and prepared necessary equipment for procedures.
    • Passed instruments, suctioned fluids and mixed materials for impressions.
    • Produced opposing models, study casts, and impressions.
    • Followed dentists directions when administering anesthetics and desensitizing agents.
    • Instructed patients on dental hygiene and provided education to prepare them for oral surgery.
    • Assisted dentists in permanent and temporary restorative procedures.
    • Stocked and prepared exam and treatment rooms, setting up required instruments, tools, and equipment.
    • Took patients' blood pressure, pulse, and temperature and recorded measurements in patients' charts.
    • Greeted and prepared patients for dental examinations.
    • Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
    • Effectively operated x-ray machines and developed x-rays.
    • Coordinated appointment schedules for both the dentist and oral surgeon.
    • Routinely completed inventory, supply orders and restocked supplies.
    • Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.
    • Provided appropriate postoperative instructions as prescribed by dentist.
    • Thoroughly gathered and recorded medical and dental histories and vital signs of patients.
    • Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
    • Correctly arranged instrument trays prior to dental procedures and surgeries.
    • Duplicated x-rays when requested by insurance companies.
    • Expertly filed patients' charts and processed billing and payments.
    • Performed laboratory and radiologic support functions such as preparing materials and models.
    • Managed invoices and transaction receipts.
    • Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures.
    • Accurately collected and recorded patient medical and dental histories.
    • Educated patients about proper oral hygiene and prevention of dental diseases.
    • Expertly charted conditions of decay and disease to prepare for diagnosis and treatment by dentist.
    • Applied fluorides or other cavity-prevention agents to inhibit tooth decay.
    • Administered local anesthetics and removed sutures and dressings.
    • Properly removed orthodontic bands, brackets and cement.
    • Scaled, polished and applied sealants and fluorides.
    • Actively participated in outreach programs for uninsured and underinsured children.
    • Gently and skillfully took and developed radiographs.
    • Examined patients' head, neck and oral cavity for signs of disease.
    • Maintained proper graphical and perio charting.
    • Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies.
    • Collected information from patients, parents and guardians about dental care and issues of concern.
    • Designed and fitted patients with dentures, bridges and other prosthodontic dental appliances.
    • Took impressions for dental appliances and sent prosthesis to outside dental labs.
    • Kept patient information confidential and respected patients rights to privacy.
    • Trained dental staff members on dental hygiene, dental care, dental emergencies and techniques.
    • Assisted with recruitment, training and management of staff.
    • Conducted oral cancer screenings by thoroughly examining patients' mouths to identify problematic areas.
    • Educated patients on proper oral hygiene to promote oral health and disease prevention.
    • Performed root canals, filled cavities and instructed patients on pain management to repair dental structures with minimal discomfort to patients.
    • Followed up with patients after procedures for proper pain management.
    • Referred patients to specialists for wisdom teeth removal, braces and other procedures.
    • Participated in dental health programs to educate community.
    • Evaluated patients' teeth for gum disease and decay.
    • Prescribed antibiotics for patients.
    • Applied sealants to protect teeth from cavities.
    • Created dental office policies and procedures, provided staff members with copies and oversaw rule enforcement to meet office guidelines and health and safety laws.
    • Used VELscope to perform both intraoral and extraoral cancer screenings.
    Military Experience
    Fort Bliss - Dental specialist/Supply Clerk
    Fort Bliss, TX 06/2010 - 2013
    Fort Bragg - Dental Specalist
    Fort Bragg, NC 07/2007 - 06/2010
    Seoul Korea - Dental specialist
    Seoul, 07/2006 - 07/2007
    Atlanta - Dental Specialist
    Atlanta, GA 07/2003 - 07/2006

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    Resume Overview

    School Attended

    • American InterContinental University
    • DeVry University
    • Pinnacle Career Institute

    Job Titles Held:

    • Retail Sales Associate
    • Administrative Assistant II
    • Assistant Manager
    • Dental Specialist


    • Bachelor of Science
    • Bachelor of Science
    • Associate of Arts

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