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Customer-focused sales and delivery professional with solid understanding of retail dynamics, marketing and customer service. Offering 2 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Efficient delivery driver skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Committed to making every customer feel welcome and assist with any need.
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- Positioned blocks and ties around items to secure cargo during transit.
- Reviewed several daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Directed efficient product loading and checked load balance to prevent on-the-road incidents.
- Located and selected merchandise to verify against delivery sheet specifications.
- Communicated frequently with customers to relay route changes and delays impacting customer delivery timetables.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Completed all assigned training to stay updated on important policies and procedures.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Kept watchful eye on front desk at all times to encourage protected library environment.
- Oversaw the check-in and check-out process of library books and materials at the circulation desk.
- Supervised inventories for books, audio-visual materials and computer software, accurately processing all receipts.
- Promoted the library's vast services to visitors through active communication.
- Delivered accurate recordkeeping for all library inventory, including periodicals and books.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Used library and scholarly databases to locate reliable resources.
- Restocked returned items to correct shelf or storage locations.
- Directed patrons to desired library books, reference items and equipment.
- Compiled and maintained circulation, material and equipment records.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Operated cash register, collected payments and provided accurate change.
Oglethorpe University - Atlanta, GA
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Resume Overview
School Attended
- Oglethorpe University
Job Titles Held:
- Delivery Driver
- Retail Sales Associate
- Library Circulation Assistant
- Cashier
Degrees
- Bachelor of Science
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