retail sales associate resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Motivated retail sales associate (Training to be an officially freight manager) with 6 years of experience boosting sales and customer loyalty through individualized service. Resourceful expert at learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Skilled Retail Sales professional with 6 years of experience in retail sales environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems. Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Friendly retail sales associate with reputation for exceeding all performance benchmarks in retail settings. Expertise in merchandise and organization. Independent worker with great communication and organizational skills. Comfortable collaborating in team environments. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Loss prevention
Product and service sales
Sales expertise
Product promotions
Merchandising expertise
Cash Handling
Cash register operation
Point of sale knowledge
Customer service
Microsoft applications proficiency
Organization
Team management
Supervision
Communications
Operational improvement
Problem resolution
Team building
Project organization
Process improvement
Relationship development
Business operations
Work History
Retail Sales Associate, 03/2020 - Current Columbia Sportswear Company – Blowing Rock, NC,
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Supported efficient and timely replenishment of sales floor merchandise.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Balanced and organized cash register by handling cash and counting back to customer.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Employed strategic tactics such as cross-selling and upselling to drive sales.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Prioritized helping customers over completing other routine tasks in store.
Energized and motivated in performing sales floor activities including merchandising and selling.
Educated customers on promotions to enhance sales.
Provided exceptional services and pleasant shopping experiences to retail customers.
Provided excellent customer service to cultivate loyalty and satisfaction.
Answered questions about store policies and concerns to support positive customer experiences.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Offered advice and assistance to customers, paying attention to special needs or wants.
Generated brand awareness and positive product impressions to increase sales.
Greeted customers, helped locate merchandise and suggested suitable options.
Maintained organized checkout area and swept floors and emptied trash cans.
Answered customer questions regarding merchandise and pricing.
Issued receipts and processed refunds, credits, or exchanges.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Assisted customers with prompt and polite support in-person and via telephone.
Inspected merchandise for quality and arranged proper display location on floor.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained excellent attendance record, consistently arriving to work on time.
Increased customer satisfaction by resolving issues.
Currently in training to officially become a freight manager.
Retail Sales Associate, 04/2015 - 01/2020 Columbia Sportswear Company – Camarillo, CA,
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Supported efficient and timely replenishment of sales floor merchandise.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Employed strategic tactics such as cross-selling and upselling to drive sales.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Provided exceptional services and pleasant shopping experiences to retail customers.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Provided excellent customer service to cultivate loyalty and satisfaction.
Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
Answered questions about store policies and concerns to support positive customer experiences.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Offered advice and assistance to customers, paying attention to special needs or wants.
Generated brand awareness and positive product impressions to increase sales.
Greeted customers, helped locate merchandise and suggested suitable options.
Maintained organized checkout area and swept floors and emptied trash cans.
Answered customer questions regarding merchandise and pricing.
Issued receipts and processed refunds, credits, or exchanges.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Trained in loss prevention, visual merchandising and general sales skills.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Assisted customers with prompt and polite support in-person and via telephone.
Inspected merchandise for quality and arranged proper display location on floor.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Performed stocking and informed management of low inventory quickly.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
Answered product questions with up-to-date knowledge of sales and store promotions.
Maintained clean sales floor and straightened and faced merchandise.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Provided excellent customer service to cultivate loyalty and satisfaction.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Retail Sales Associate, 01/2015 - 07/2015 Columbia Sportswear Company – Canutillo, TX,
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Supported efficient and timely replenishment of sales floor merchandise.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Employed strategic tactics such as cross-selling and upselling to drive sales.
Energized and motivated in performing sales floor activities including merchandising and selling.
Prioritized helping customers over completing other routine tasks in store.
Provided excellent customer service to cultivate loyalty and satisfaction.
Answered questions about store policies and concerns to support positive customer experiences.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Generated brand awareness and positive product impressions to increase sales.
Greeted customers, helped locate merchandise and suggested suitable options.
Answered customer questions regarding merchandise and pricing.
Issued receipts and processed refunds, credits, or exchanges.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Assisted customers with prompt and polite support in-person and via telephone.
Inspected merchandise for quality and arranged proper display location on floor.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Education
High School Diploma: , Expected in 01/2015 - Simon Sanchez High School - Yigo, Guam, 96929, GPA: Status -
Accomplishments
Collaborated with team of 15 in the development of seasonal merchandising.
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
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