Retail Sales Associate Resume Example
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RETAIL SALES ASSOCIATE
Professional Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 3 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Dependable retail assosiate with 3 years of experience in hectic environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.
Work History
Jbs Usa- Retail Sales Associate
Cincinnati , OH10/2019 - Current
Cincinnati , OH10/2019 - Current
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Assisted customers with prompt and polite support in-person and via telephone
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Displayed merchandise by arranging in appealing and orderly way to boost sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Educated customers on promotions to enhance sales
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays
- Greeted customers, helped locate merchandise and suggested suitable options
- Composed store budget by analyzing sales data, including profit and loss statements
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
- Assisted average of 75% customers per day in finding or selecting items
- Processed payments and maintained accurate drawers to meet financial targets.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Supported efficient and timely replenishment of sales floor merchandise.
- Prioritized helping customers over completing other routine tasks in store.
- Greeted customers entering store and promoted sales or special programs.
Jbs Usa- Retail Sales Associate
Columbus , OH01/2018 - 09/2018
Columbus , OH01/2018 - 09/2018
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Composed store budget by analyzing sales data, including profit and loss statements
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
- Greeted customers entering store and promoted sales or special programs
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Assisted customers with prompt and polite support in-person and via telephone
- Actively engaged customers to provide general assistance and information on store merchandise
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Maintained clean sales floor and straightened and faced merchandise
- Generated brand awareness and positive product impressions to increase sales
- Provided exceptional services to ensure pleasant shopping experiences and adhere to company protocol
- Energized and motivated in performing sales floor activities including merchandising and selling
- Answered product questions with up-to-date knowledge of sales and store promotions
- Created inviting environment for customers by maintaining store organization and cleanliness
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Used POS system to process sales, returns, online orders and gift card activations
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Maintained organized checkout area and swept floors and emptied trash cans
- Displayed merchandise by arranging in appealing and orderly way to boost sales
- Inspected merchandise for quality and arranged proper display location on floor
- Educated customers on promotions to enhance sales
- Answered customer questions regarding merchandise and pricing
- Maintained accurate and attractive merchandise displays to maximize purchases 100%
Nana Regional Corporation- Food Service Worker
Kearneysville , WV07/2017 - 01/2018
Kearneysville , WV07/2017 - 01/2018
- Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Backed up hosts by greeting guests, assigning tables and escorting to seats
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Took orders and delivered food items to residents in main dining room
- Built long-lasting relationships with residents
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Replenished table, wait staff and kitchen supplies
- Checked in with customers and specific dietary needs while refilling waters and clearing plates
- Checked on needs of each table and retrieved additional items
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Kept track of event finances, including initial deposits, due payments and final balances
- Checked guests' identification before serving alcoholic beverages
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
- Monitored guests for intoxication and immediately reported concerns to management
- Answered customers' questions, recommended items and recorded order information
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
- Sanitized dining ware and kitchen equipment according to health code standards
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep
- Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings each hour
dance,pottery,singing,animals
i love to work with animals as well as singing dancing and making clay pots!
Ceramics
I love making and painting clay bowls!
Skills
- Retail merchandising expertise
- Accurate money handling
- Assessed customer product needs and interests in order to best recommend suitable items.
- Inventory management
- Cash register operation
- Independent judgement
- Money handling
- Dispute mediation
- Retail sales
- Stock management
- Store opening and closing
- Product promotions
- Product and Service Sales
- Sales Goals
- Store Merchandising
- Cash Handling
- Cash Register Operation
- Communications
- Supervision
- Interpersonal and written communication
- Teamwork
- Customer assistance
- Team Building
- Problem Resolution
- First Aid/CPR
- Merchandising proficiency
- Processing payments
- Opening and closing procedures
- Documentation and recordkeeping
- Loss prevention
- Sales
- Accurate Money Handling
- Cleaning
- Guest Services
- Product Knowledge
- Point of Sale Systems
- Relationship development
Education
Santa Monica CollegeCity, StateAssociate of Arts: Psychology
North High SchoolCity, StateHigh School Diploma
Certifications
CPR Certified
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Resume Overview
School Attended
- Santa Monica College
- North High School
Job Titles Held:
- Retail Sales Associate
- Food Service Worker
Degrees
- Associate of Arts : Psychology
High School Diploma
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