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Retail Sales Associate Resume Example

Resume Score: 80%

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RETAIL SALES ASSOCIATE
Summary

Efficient and skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items. I am punctual, honest, and a hard worker. I know all about working with people because I have been a part of a team basically all my life. I encourage and love constructive criticism and I grind every day. I never let personal life interfere with business or my money.

Experience
Footaction - Retail Sales AssociateHammond, LA08/2019 - Current
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Provided every customer with professional and polite support for sales and service needs.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Generated brand awareness and positive product impressions to increase sales.
  • Worked with off-site locations to find desired items for customers.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Assisted customers by checking Foot Locker Inc. system to find merchandise at other locations, arranging for shipments and delivery.
  • Followed all company policies, rules and procedures to promote company goals and ensure safety.
  • Proactively engaged shoppers, providing assistance and information on merchandise and product features.
  • Promoted customer satisfaction by being patient, polite, and showing them the hottest shoes we had in the store.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Helped customers by answering questions and locating merchandise.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Promoted brand through event marketing, demonstrations and sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Celebration Station - CashierBaton Rouge, LA05/2018 - 06/2019
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Smoothly processed incoming orders, handling over a hundred transactions per day with exceptional accuracy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
Burton's Law Office - ReceptionistNew Iberia, LA05/2016 - 08/2016
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Sorted incoming mail and directed to correct personnel each day.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Provided information to callers and drafted office emails.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered telephones and directed calls to appropriate staff members.
  • Gathered, sorted, distributed and sent mail and packages.
Activities
  • Active member in BEA
Skills
  • Presentation
  • Writing
  • Public speaking
  • Retail sales
  • Brand promotions
  • Teamwork
  • Interpersonal and written communication
  • Customer assistance
  • Customer service
  • Team building
  • Organization
Education and Training
Some College (No Degree): Mass CommunicationSoutheastern Louisiana UniversityHammond, LA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Footaction
  • Celebration Station
  • Burton's Law Office

School Attended

  • Southeastern Louisiana University

Job Titles Held:

  • Retail Sales Associate
  • Cashier
  • Receptionist

Degrees

  • Some College (No Degree) : Mass Communication

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