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Retail Sales Associate Resume Example

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RETAIL SALES ASSOCIATE
Professional Summary
Work History
Levi's Outlet. Gonzales, LouisianaRetail Sales Associate | 09/2013 - 11/2013
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Offered each customer top-notch, personal service and polite support to boost sales andcustomer satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Greeted customers entering store and promoted sales or special programs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise each Timeframe, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Performed stocking and informed management of low inventory quickly.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Educated customers on promotions to enhance sales.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered customer questions regarding merchandise and pricing.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Actively engaged customers to provide general assistance and information on store merchandise.
Light Speed Motor Sports. Gonzales, LouisianaReceptionist | 03/2008 - 09/2008
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Provided clerical support to 20 company employees by copying, faxing and filing documents.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Balanced supervisor availability, customer schedules and maximum load levels when scheduling appointments.
  • Operated multi-line telephone system to independently handle over 50 calls each day.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Corresponded with clients through email, telephone or postal mail.
  • Triaged incoming calls on 6-line phone system and directed to departments based on customer needs.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Dispersed incoming mail to distribute to correct recipients throughout 30-person office.
  • Acted as first point of contact and set appointments for prospective clients.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted arriving members professionally by first name.
  • Collected, sorted, distributed and sent mail and packages.
  • Offered appointment information updates and rescheduling to guests.
  • Greeted customers and visitors in-person and via telephone calls.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Answered and quickly redirected up to 200 calls per 8 hours.
Hebert Gun's. Prairieville, LASales Assistant | 09/2007 - 12/2007
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Functioned as backup in areas of sales, support, and services.
  • Maintained records related to sales, returns and inventory availability.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Provided pricing information to customers regarding specific products.
  • Referred customers to various services by evaluating needs and providing recommendations.
  • Formed technical solutions, assigned costs and developed presentations to support sales staff.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Accepted and processed product returns.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Fielded customer questions to provide information about products, availability and pricing.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Conferred with customers to understand needs and make targeted Product or Service recommendations.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Processed credit and debit card payments to complete purchasing experience.
  • Processed cash, check and credit card payments.
Skills

Proficient in computer skills

Strong communication skills

Great multitasker

Document management

Positive teamwork and collaboration

Education
Fortis CollegeBaton Rouge, LaMedical Assistant
Louisiana Votech CollegeSorrento, LaG.E.D: General Education Development
St. Amant High SchoolSaint Amant, LAHigh School Diploma
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Resume Overview

Companies Worked For:

  • Levi's Outlet
  • Light Speed Motor Sports
  • Hebert Gun's

School Attended

  • Fortis College
  • Louisiana Votech College
  • St. Amant High School

Job Titles Held:

  • Retail Sales Associate
  • Receptionist
  • Sales Assistant

Degrees

  • Medical Assistant
    G.E.D : General Education Development
    High School Diploma

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