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Retail Sales Associate Resume Example

Resume Score: 80%

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RETAIL SALES ASSOCIATE
Summary

Soft skill,Microsoft office,problem solving,windows,leadership,IT support

Efficient [Job Title] skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering [Number] years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assist with any need. Advanced knowledge of [Type] and [Type] products.

Driven [Job Title] with [Number] years of experience selling [Type] merchandise and attracting loyal customers through personalized service. Talented at understanding customers' needs, suggesting suitable merchandise, [Task] and [Task]. Dedicated to enhancing customer experiences with friendly approach.

Personable professional consistently praised by management for exceeding annual sales. Available [Number] hours per week, including weekends and evenings. Accustomed to identifying customer needs and upselling to higher value products. Composed and articulate individual with expert-level product knowledge.

Team-oriented [Type] professional able to work well in collaborative environments and generate consistent personal sales accomplishments. Bringing [Number] years' experience in retail settings, including [Type] and [Type] specialty departments. Adept at navigating [Software] and POS platforms.

Goal-oriented [Job Title] with [Number]+ year background in [Type] sales. Deliver unmatched product knowledge and customer service to create satisfied, repeat clientele.

Detail-oriented [Job Title] with [Number] years in retail and related positions. Exceptional [Skill] and [Skill] skills. Consistently go extra mile to promote customer satisfaction and meet sales goals.

Personable Sales expert with [Number] years in [Industry] retail sales and customer service. Skilled at processing sales, working with customers and organizing merchandise. Successful at effectively handling customer requests and concerns.

Personable [Job Title] with background providing exemplary customer service in [Type] stores. Practiced in use of POS systems and proficient in money handling. Deliver effective loss prevention and thorough product knowledge.

Strategic [Job Title] with [Number] years of experience in retail environments. Recognized for ability to communicate with over [Number] customers per shift and providing exceptional customer service. Successful at increasing sales through upselling techniques and implementing additional processes to drive profitability.

Driven [Job Title] motivated to leverage strong background in [Type] sales and related positions. Develop strategic and successful merchandising strategies to meet and exceed objectives. Demonstrated excellence in [Skill] and [Skill].

Upbeat, customer-focused Sales Associate with [Number] years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.

Responsible and friendly [Job Title] able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling [Product or Service] and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to new role with [Company] and make lasting positive impact on business operations.

Award-winning retail sales and customer service expert. Able to consistently meet commission-based sales goals.

Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.

Energetic [Job Title] with a strong background in retail sales, fashion merchandising and customer service support.

Driven Front End Supervisor with strong history of satisfying customers through top-notch service and support. Quality-driven team player effective at [Skill] and [Skill]. Ready to apply [Number] years of [Industry] experience to new role with long-term potential.

Seasoned Front End Supervisor proficient in [Type] operational procedures, leading teams and training employees. Reliable and diligent professional with first-rate skills in assigning, overseeing and assessing work. Bringing [Number] years of experience to exciting new role.

[Job Title] with extensive knowledge of the fashion and cosmetic industries. Energetic and outgoing with an innate drive to make sales quota.

Skilled [Type] professional proficient in managing and strengthening customer service, retail operations and merchandising functions. Driven and meticulous leader bringing [Number] years of experience in [Industry]. Expertise includes [Area of expertise] and [Area of expertise].

Retail Sales Associate versed in merchandising, display design and customer relations.

Enthusiastic Sales Associate possessing expertise in the [Product type] industry. Reliable, punctual and hard working.

Dependable [Type] professional offering experience in managing inventory, teams and projects. Prepared to leverage [Number] years of [Industry] experience to take on challenging new position at [Company]. Natural people person successful at building connections with staff, customers and fellow managers to enable remarkable gains across board.

Reliable and friendly [Job Title] adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences.

Dependable [Job Title] offering [Number] years experience in retail sales. Specializing in [Area of expertise], with particular talent for promoting customer satisfaction.

Dedicated [Job Title] with more than [Number] years in retail and customer service. Possessing second-to-none commitment to customer service.

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently.

Retail sales professional able to excel in fast-paced, deadline-driven environments. Client-focused with broad knowledge of [Product or Service].

Reliable and punctual Sales Associate possessing excellent work ethic and more than [Number] years in retail. Areas of expertise include inventory, cash management and exceptional customer service.

Skills
  • Independent judgement
  • Fluent in [Language]
  • Inventory management
  • Dispute mediation
  • Sales expertise
  • Customer assistance
  • POS system operation
  • Documentation and recordkeeping
  • Interpersonal and written communication
  • Retail sales
  • Teamwork
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • [Type] brand promotions
  • Employee scheduling
  • Excellent time management
  • Store planning and design
  • Excellent multi-tasker
  • Exact Software
  • Dedicated team player
  • Personnel training and development
  • Detail-oriented
  • Resolution-oriented
  • Relationship selling
  • Team leadership
  • Cheerful and energetic
  • Basic clerical knowledge
  • Inventory control
  • Strong communication skills
  • Proficient in MS Office
  • Time management
  • Reliable and dependable
  • Approachable
  • Flexible
  • Employee training
  • Flexible schedule
  • Barcode scanning
  • Display design
  • Positive outlook
  • Organized
  • MS Office proficient
Experience
Retail Sales AssociateJC Penney Co Inc. | Jersey City, Ni | Dec 2017-Dec 2018
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Generated brand awareness and positive product impressions to increase sales.
  • Provided every customer with professional and polite support for sales and service needs.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Worked with off-site locations to find desired items for customers.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Promoted brand through event marketing, demonstrations and sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Fostered customer retention by assessing and meeting product needs.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Offered coupons and special deals to increase quantity of customer spending [Number]%.
  • Increased store sales by [Number]% by cross-selling complementary items.
  • Promoted customer satisfaction by [Action] and [Action].
  • Prepared products for promotional sampling during in-store demonstrations.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Assisted average of [Number] customers per day in finding or selecting items.
  • Recruited, hired and trained [Number] associates in [Year] to develop team into productive members with excellent product knowledge
  • Completed all assigned training to stay updated on important policies and procedures.
  • Provided outstanding customer service to [Number] customers daily, increasing customer service feedback scores [Number]%.
  • Maintained accurate and attractive merchandise displays to maximize purchases [Number]%.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Assisted customers by checking [Software] system to find merchandise at other locations, arranging for shipments and delivery.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Helped customers by answering questions and locating merchandise.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by [Number]%.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
  • Followed all company policies, rules and procedures to promote company goals and ensure safety.
  • Reduced store theft [Number]% by observing customers, identifying security risks and [Action].
  • Increased sales by [Number]% through suggestive selling and persuasiveness.
  • Managed cash register operations using POS system including processing sales and returns.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Adhered to all company initiatives and achieved established goals for each.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Help customers load purchased equipment when necessary.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Proactively engaged shoppers, providing assistance and information on merchandise and product features.
IT TechnicianTechnology Keiretsu | Morristown, NJ | Dec 2015-Dec 2017
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Observed system functioning and entered commands to test different areas of operations.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Assisted in technical support process refinement to improve customer service and support.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Assessed [Type] and [Type] issues to determine appropriate troubleshooting methods for remediation.
  • Installed software updates and vulnerability patches on [Type] servers to prevent possible threats from penetrating networks.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Implemented [Type] and [Type] techniques for conducting routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Created user documentation and manuals for use in training classes and onboarding sessions.
  • Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
  • Drafted technical documents, including whitepapers, user manuals, implementation documentation and support base entries.
  • Repaired hardware components on networks, including firewalls, routers and [Type] devices.
  • Maintained composure and patience in face of difficult customer situations, applying deescalation techniques and positive customer support.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Maintained inventory of IT supplies by checking levels on [Timeframe] basis.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Assisted online users via live chat, web conference and phone to resolve issues related to [Software] and [Software] use and access.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Supported [Type] customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Implemented system security and data assurance software including [Software], [Software] and [Software].
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
IT Technical SupportGRM | Jersey City, NJ | Oct 2012-Jul 2014
  • Drafted technical documents, including whitepapers, user manuals, implementation documentation and support base entries.
  • Responded to support tickets within [Timeframe] to improve customer service.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Maintained composure and patience in face of difficult customer situations, applying deescalation techniques and positive customer support.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Maintained inventory of IT supplies by checking levels on [Timeframe] basis.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Created user documentation and manuals for use in training classes and onboarding sessions.
  • Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Supported [Type] customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Repaired hardware components on networks, including firewalls, routers and [Type] devices.
  • Assisted in technical support process refinement to improve customer service and support.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Implemented system security and data assurance software including [Software], [Software] and [Software].
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Responded to [Number] individual tickets every [Timeframe] to provide end-user support on [System], [System] and [Software].
  • Assisted online users via live chat, web conference and phone to resolve issues related to [Software] and [Software] use and access.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Installed software updates and vulnerability patches on [Type] servers to prevent possible threats from penetrating networks.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Observed system functioning and entered commands to test different areas of operations.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
Education and Training
High School DiplomaCliffside Park High School | | Cliffside Park, NJ | Jun 2005
Some College (No Degree)Lincoln Technical Institute | Paramus, NJ
Some College (No Degree): ComputerLincoln Tech Institute | Paramus, NJ
Some College (No Degree): Computer And Information Systems SecurityLincoln
Lincoln Tech
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • JC Penney Co Inc.
  • Technology Keiretsu
  • GRM

School Attended

  • Cliffside Park High School
  • Lincoln Technical Institute
  • Lincoln Tech Institute
  • Lincoln
  • Lincoln Tech

Job Titles Held:

  • Retail Sales Associate
  • IT Technician
  • IT Technical Support

Degrees

  • High School Diploma
    Some College (No Degree)
    Some College (No Degree) : Computer
    Some College (No Degree) : Computer And Information Systems Security

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