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Retail Sales Associate Resume Example

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RETAIL SALES ASSOCIATE
Summary

Driven to provide the best service anyone may need , I'm very goal oriented and always get the job done . I take my work serious but also very positively . My fellow colleagues would say my work is hard work and that I am a hard worker .

Skills
  • POS system operation
  • Inventory management
  • Interpersonal and written communication
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Sales expertise
  • Cash register operation
  • Customer assistance
  • Retail sales
  • Money handling
  • Retail merchandising expertise
  • Money Transfer Systems
  • Teamwork
  • Problem resolution
  • Independent judgement
  • Business operations
  • Communications
  • Team building
  • Operational improvement
  • Planning and coordination
  • Administrative support
  • Organization
  • Project organization
  • Process improvement
  • First Aid/CPR
  • Customer service
Experience
08/2020 to Current
Retail Sales AssociateDicks sporting goods － Fredericksburg, VA
  • Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Help customers load purchased equipment when necessary.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Increased customer service feedback scores [Number]% by delivering outstanding service to [Number] customers daily.
  • Offered coupons and special deals to increase quantity of customer spending [Number]%.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Adhered to all company initiatives and achieved established goals for each.
  • Maintained accurate and attractive merchandise displays to maximize purchases [Number]%.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
03/2020 to 06/2020
ServerHooters － Fredericksburg, VA
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Greeted newly seated guests quickly and efficiently.
  • Calculated charges, issued table checks and collected payments from customers.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Processed customers' payments and provided receipts.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
08/2019 to 01/2020
Customer Service AssociateKhol's － Fredericksburg , VA
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Processed customer account changes, using [Software].
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Established membership loyalty, executing flawless customer retail account management.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
  • Excelled in exceeding daily credit card application goals.
10/2018 to 10/2019
Cashier Team LeadCracker Barrel － Fredericksburg, VA
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Resolved issues with cash registers, card scanners and printers.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Managed cashier shifts and breaks.
  • Maintained work area in clean and neat manner.
  • Monitored exits for security issues.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Counted and balanced cashier drawers.
  • Prepared special orders for shipment.
  • Helped customers find specific products, answered questions and offered product advice.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Helped customers find store locations and complete purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Built and maintained productive relationships with employees.
Education and Training
05/2018
High School DiplomaRiverbend High School － Fredericksburg, VA
Some College (No Degree): NursingGermanna Community College － Locust Grove, VA
  • Scholarship for maintaining good grades Recipient
  • 4.0 GPA
  • Honor Roll 2018-now
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Resume Overview

Companies Worked For:

  • Dicks sporting goods
  • Hooters
  • Khol's
  • Cracker Barrel

School Attended

  • Riverbend High School
  • Germanna Community College

Job Titles Held:

  • Retail Sales Associate
  • Server
  • Customer Service Associate
  • Cashier Team Lead

Degrees

  • High School Diploma
    Some College (No Degree) : Nursing

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