SEARCH

Retail Sales Associate Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
RETAIL SALES ASSOCIATE
Summary

Since beginning with Firestone back in 2006 I have held several different job titles including automotive technician, retail sales associate and manager of tire sales. All of the positions that I upheld required varying skill sets. As a technician I was responsible for performing numerous types of repairs and maintenance to all different types of vehicles whether it was a simple oil change or tire replacement to changing out the C.V. axels or a/c compressor. Short of changing out the entire engine, I did it all. As a retail sales associate I educate people on the required repairs as well as the manufactures recommended scheduled maintenance for there vehicle. As a sales associate you also set up appointments both over the phone and in person as well as answer any questions or concerns that the customer may have. While the customers vehicle is being worked on you are charged with several different tasks at once, you must handle any phone calls, set up online appointments and also check in customers all while making sure that you are keeping the people that are waiting on there vehicles aware of the current progress on there automobile. Carrying out the job of being a manager of tire sales has its own specific requirements but does include all of the retail sales associate responsibilities as well. Tire managers are held to manage there people and tire sales as well as making sure that the customers are being taken care of. Performing the job of being a manger of tire sales is actually you carrying out the task of being the assistant manager and is often referred to as exactly that by the store, area, and region managers.

Skills
  • Teamwork
  • Sales expertise
  • Inventory management
  • Team management
  • Supervision
Experience
Retail Sales Associate, Bridgestone Retail Operations, May 2011-CurrentMurfreesboro, TN

2011-2013, 2018-Current

  • Answered questions about current promotions and resolved issues according to store policies.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Calculated pricing, applied discounts, collected payment and offered receipts to process transactions using POS system.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Worked with off-site locations to find desired items for customers.
Tire Sales Manager, Bridgestone Retail Operations, March 2013-July 2018Nashville, TN
  • Maintained detailed inventory stock records and organized inventory counts.
  • Held employees accountable for results, addressed employee performance issues and recommended employee development and terminations to upper management.
  • Built and maintained relationships with commercial clients.
  • Met or exceeded sales goals for tires and service, completed marketing analyses and offered free air service to retain customers and generate new business.
  • Created precise estimates to inform customers of costs.
  • Managed tire sales, repair and installation, including mounting, dismounting, rotating and balancing and performed periodic quality checks.
  • Learned and maintained current product knowledge on tires, service and other product lines represented as well as competitive lines.
  • Mastered and periodically performed tire technician duties to maintain current knowledge and proficiencies at guiding employees and satisfying customers.
  • Prioritized daily tasks for service staff to complete work as promised.
  • Trained and supervised tire sales and service staff.
  • Established safe working environments and monitored everyday work practices to verify adherence to policies and procedures.
  • Ordered tires and other merchandise to replace stock and fulfill customer requests.
  • Prepared invoices for customers to request payment.
  • Documented tire repair and maintenance performed in computer system records.
  • Supervised and verified unloading of trucks and delivery completions, assigned work to technicians and reviewed and approved time cards.
  • Assessed and diagnosed customer needs for tires, services and other products, responded to questions and delivered superior service resulting in repeat business.
  • Inspected vehicles to review completed service and monitor for adherence to standards, regulations and ticket specifications.
Automotive Technician, Bridgestone Retail Operations, June 2006-February 2011Nashville, TN
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
  • Detected combustible gas and refrigerant leaks using special instruments.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
  • Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
  • Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
  • Troubleshot faults and devised successful solutions in a self-directed manner.
  • Kept team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
  • Kept the garage clean, organized and efficient.
  • Answered customer questions and discussed options face-to-face and over the telephone.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Pursued frequent opportunities to further enhance maintenance and repair skills.
  • Performed preventative maintenance and repair services including gasket replacements, fluid flushes, brake services and many other repairs to numerous areas of the vehicles serviced.
  • Removed, replaced, balanced and rotated new or used tires.
  • Completed repairs and maintenance on almost all makes and models of vehicles both foreign and domestic.
Education and Training
High School DiplomaFred J Page High School, , FranklinTNMay 2002
Automotive Technology, , Tennessee College of Applied Technology , , Nashville, TNApril 2006
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Bridgestone Retail Operations

School Attended

  • Fred J Page High School
  • Tennessee College of Applied Technology

Job Titles Held:

  • Retail Sales Associate
  • Tire Sales Manager
  • Automotive Technician

Degrees

  • High School Diploma

Similar Resumes

View All
Retail-Sales-Associate-resume-sample

Retail Sales Associate

Suitland, Maryland