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Retail Sales Associate Resume Example

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RETAIL SALES ASSOCIATE
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering [Number] years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Efficient [Job Title] skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assist with any need. Advanced knowledge of [Type] and [Type] products.

Personable Sales expert with [Number] years in [Industry] retail sales and customer service. Skilled at processing sales, working with customers and organizing merchandise. Successful at effectively handling customer requests and concerns.

Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling [Product or Service] and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to new role with [Company] and make lasting positive impact on business operations.

Responsible and friendly [Job Title] able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.

Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Inventory Management
  • Teamwork
  • Sales expertise
  • Interpersonal and written communication
  • Retail sales
  • Retail merchandising expertise
  • Fluent in [Language]
  • Customer assistance
  • Project Organization
Experience
Retail Sales Associate, Ross , August 2018-March 2020Las Vegas, NV
  • Generated brand awareness and positive product impressions to increase sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Provided every customer with professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
  • Helped customers by answering questions and locating merchandise.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Followed all company policies, rules and procedures to promote company goals and ensure safety.
Retail Sales Associate, Famous Footwear, October 2018-February 2019Las Vegas, NV
  • Generated brand awareness and positive product impressions to increase sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Provided every customer with professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
  • Helped customers by answering questions and locating merchandise.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Promoted brand through event marketing, demonstrations and sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Fostered customer retention by assessing and meeting product needs.
  • Followed all company policies, rules and procedures to promote company goals and ensure safety.
  • Proactively engaged shoppers, providing assistance and information on merchandise and product features.
  • Assisted customers by checking [Software] system to find merchandise at other locations, arranging for shipments and delivery.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Assisted average of [Number] customers per day in finding or selecting items.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Sales Associate, Shoe Palace, January 2018-April 2018Las Vegas , NV
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Won store sales competition for [Task], resulting in [Result].
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Recommended optimal merchandise based on customer needs and desires.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended merchandise to customers based on needs and preferences.
  • Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
Education and Training
High School DiplomaDurango High School, , Las VegasNVMay 2019
Criminal Justice, , University of Nevada - Las Vegas, Las VegasNV
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Resume Overview

Companies Worked For:

  • Ross
  • Famous Footwear
  • Shoe Palace

School Attended

  • Durango High School
  • University of Nevada - Las Vegas

Job Titles Held:

  • Retail Sales Associate
  • Sales Associate

Degrees

  • High School Diploma

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