Detail-oriented House Manager/ Personal Assistant offering 15 + years of relevant experience. Gifted in event coordination, scheduling and correspondence. Highly personable with excellent communication skills.
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.
Eager travel consultant with passion to sell and focused on leisure travel. Strong research background and love of all things travel. Previous work in travel and hospitality working with clients pursuing vacation of lifetime.
Filing and data archiving
Commitment to quality and service
Multi-line phone proficiency
Developing menusCustomer service
Product and Service Sales
Accurate Money Handling
Cash Register Operation
Meticulous attention to detail
Advanced interpersonal skills
Microsoft Office proficiency
Point of Sale Knowledge
Retail Sales Associate, 02/2016 to Current Gap, Inc. (Old Navy) – Hilliard, OH
Balanced and organized cash register by handling cash, counting change and storing coupons.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Skilled using cash register including processing sales discounts and refunds.
Offered advice and assistance to customers, paying attention to special needs or wants.
Actively engaged customers to provide general assistance and information on store merchandise.
Educated customers on promotions to enhance sales.
Provided excellent customer service to cultivate loyalty and satisfaction.
Answered questions about store policies and concerns to support positive customer experiences.
Travel Agent, 12/2019 to 03/2020 AAA Ohio Auto Club – Upper Arlington, OH
Asked open-ended questions to better ascertain client needs and determine best domestic and international travel offerings.
Send emails regarding travel, membership, and upcoming events.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Communicated benefits and information regarding domestic and international travel insurance in accordance with clients' needs.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Maintained consistent record of completing projects in accordance with schedule and budget requirements.
Nanny/ House Manager/ Personal Assistant, 02/2000 to 05/2019 David And Tara Abraham, CEOs Accel, Inc. – New Albany, OH
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Shopped for groceries regularly in order to keep house stocked with necessities.
Helped clients manage money, pay bills and shop for groceries or personal items.
Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
Assisted with travel plans, change of travel plans, and reservations.
Worked within family-set budget for vacation plans, weekly grocery shopping, purchases for household and individuals.
Kept records and files for family collectively and individually as well.
Coordinated calendars for a family of four and appointments and schedules for all.
High School Diploma: 06/1994 West Liberty Salem Local High School - West Liberty, OH
No Degree: UndecidedUniversity of Rio Grande/Rio Grande Community College - Rio Grande, OH
No Degree: Pre-NursingOtterbein University - Westerville, OH
No Degree: NursingCimmunity Hospital School of Nursing - Springfield, OH
German Speaking Courses: German LanguageMigro Sprachscheule - Wohlen, Switzerland
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Companies Worked For:
Gap, Inc. (Old Navy)
AAA Ohio Auto Club
David And Tara Abraham, CEOs Accel, Inc.
West Liberty Salem Local High School
University of Rio Grande/Rio Grande Community College
Cimmunity Hospital School of Nursing
Job Titles Held:
Retail Sales Associate
Nanny/ House Manager/ Personal Assistant
High School Diploma : 06/1994 No Degree : Undecided No Degree : Pre-Nursing No Degree : Nursing German Speaking Courses : German Language
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