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Retail Sales Associate Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items. Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 15 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • Independent judgement
  • Sales expertise
  • Dispute mediation
  • Cash register operation
  • Money handling
  • Customer assistance
  • POS system operation
  • Teamwork
  • Active listening
  • Retail merchandising expertise
  • Documentation and recordkeeping
Experience
10/2017 to Current
Retail Sales Associate The Retail Outsource Group Gainesville, FL,
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Recruited, hired and trained new staff to develop with excellent product knowledge
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Generated brand awareness and positive product impressions to increase sales.
  • Adhered to all company initiatives and achieved established goals for each.
  • Worked with off-site locations to find desired items for customers.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
07/2014 to 11/2017
Lead Retail Sales Associate Lkq Honesdale, PA,
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Executed re-merchandising of retail categories to meet shelf standards and maintain local corporate compliance.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted customers by checking excel system to find merchandise at other locations, arranging for shipments and delivery.
  • Dressed in sample and completed garments for photographs and displays.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Developed creative merchandising displays to achieve optimum visibility on key products.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Scheduled recategorization of merchandise to maintain corporate compliance and satisfy shelf standards.
  • Supported training and development of new staff on company policy, procedures and sales tactics.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Designed and deployed new display ideas to improve accessibility to merchandise.
  • Drove sales through development of successful promotional strategies and product placement.
  • Completed 4-hour OSHA training in restaurant management operations.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
03/2016 to 08/2017
Front of the House Manager Marley's Bar-B-Q City, STATE,
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Managed all front of house certifications and re-certifications.
  • Partnered with back of the House Manager to identify new ways to improve restaurant service.
  • Controlled and maintained labor costs through careful scheduling.
  • Assisted with local marketing and advertising activities to drive new business development and revenue growth.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Interviewed, hired and trained new employees.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Implemented company training programs to help employees easily follow best practices and company standards.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Gathered merchandise and packed boxes systematically to prevent damage.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Prepared invoices, shipping documents and contracts.
  • Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
  • Maintained accounting requirements by discussing fees, preparing contracts and invoicing clients for completed shipping and ordering work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
09/2010 to 06/2013
Credit and Collection Dpt Castle Furniture City, STATE,
  • Partnered with customers by using effective communication skills to boost payment process.
  • Identified valuable solutions for customers with credit problems.
  • Frequently reviewed and checked credit limit appropriateness for customers.
  • Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
  • Reviewed accounts for signs of fraud and non-payment issues.
  • Conducted investigations and in-depth evaluations of customers for creditworthiness and potential risk factors.
  • Submitted delinquent accounts to collections department or outside resources.
  • Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
  • Managed all reporting, documentation and recordkeeping requirements for department.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Effectively managed online galleries to quickly receive and upload information while accurately tracking sales.
  • Engaged with customers and provided high level of service by carefully explaining details about merchandise products and services.
Education and Training
Expected in 05/1988
High School Diploma:
Gallup High School - Gallup, NM
GPA:
  • Completed all High school curriculums and received High School diploma.
Expected in
: Microcomputer/Accounting
University of New Mexico - Gallup NM,
GPA:
  • Completed coursework in Microcomputer, Accounting 1 , English 101 , Technical writing Excel , Microsoft Word, Math 101 and 102.

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88Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Gallup High School
  • University of New Mexico
Job Titles Held:
  • Retail Sales Associate
  • Lead Retail Sales Associate
  • Front of the House Manager
  • Credit and Collection Dpt
Degrees
  • High School Diploma
  • Some College (No Degree)

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