Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Skills
Adaptable and Flexible
Computer Proficiency and Microsoft Office
Inventory Management
Ability to Lift 40 pounds
Loss Prevention
Merchandising and Display
Building Customer Relationships and Loyalty
Engaging with Diverse Customers
POS Software
Safety and Cleanliness Standards
Customer Service
Excellent Written and Verbal Communication
Exceeding Customer Expectations
Store Policies and Procedures
Appointment Coordination
Multitasking and Time Management
Task Prioritization
Professional and Courteous
Schedule Management
Work History
10/2020 to 03/2021
Retail Sales AssociateThe Retail Outsource Group – Cherokee, IA,
Managed customer relations and customer service through daily communication and interaction.
Maximized customer interactions by promptly identifying needs and wants.
Worked varied hours, days, nights and weekends as business needs dictate.
Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Tracked and analyzed reports to determine needed improvements.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Demonstrated items to customers and created customer awareness, interest and sales.
07/2017 to 06/2020
Lead Stock AssociateLevi Strauss & Co. – Bloomington, MN,
Stocked shelves to match planogram images and instructions.
Maintained store assets with effective loss prevention strategies.
Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Reviewed order slips, picked products and staged merchandize to be shipped.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Greeted store customers and discussed needs.
Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Planned and scheduled projects and directly performed installations.
Updated pricing by changing labels and signage for short-term promotions and final clearances.
Stocked shelves, racks, and cases with new or transferred merchandise.
Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.
Supervised and trained new staff in performing census.
Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Monitored and analyzed sales records and consumer purchasing trends.
12/2018 to 01/2019
Stock AssociateGoat – Secaucus, NJ,
Maintained fitness in order to move merchandise efficiently and safely.
Answered customer questions and provided detailed product information.
Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Maintained current knowledge of store promotions and highlighted sales to customers.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.