Retail Sales Associate resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

  • Adaptable and Flexible
  • Computer Proficiency and Microsoft Office
  • Inventory Management
  • Ability to Lift 40 pounds
  • Loss Prevention
  • Merchandising and Display
  • Building Customer Relationships and Loyalty
  • Engaging with Diverse Customers
  • POS Software
  • Safety and Cleanliness Standards
  • Customer Service
  • Excellent Written and Verbal Communication
  • Exceeding Customer Expectations
  • Store Policies and Procedures
  • Appointment Coordination
  • Multitasking and Time Management
  • Task Prioritization
  • Professional and Courteous
  • Schedule Management
Work History
10/2020 to 03/2021
Retail Sales Associate The Retail Outsource Group Cherokee, IA,
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Tracked and analyzed reports to determine needed improvements.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Demonstrated items to customers and created customer awareness, interest and sales.
07/2017 to 06/2020
Lead Stock Associate Levi Strauss & Co. Bloomington, MN,
  • Stocked shelves to match planogram images and instructions.
  • Maintained store assets with effective loss prevention strategies.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Greeted store customers and discussed needs.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Planned and scheduled projects and directly performed installations.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.
  • Supervised and trained new staff in performing census.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Monitored and analyzed sales records and consumer purchasing trends.
12/2018 to 01/2019
Stock Associate Goat Secaucus, NJ,
  • Maintained fitness in order to move merchandise efficiently and safely.
  • Answered customer questions and provided detailed product information.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
06/2016 to 08/2016
Appointment Setter Leaffilter North, Llc Cape Coral, FL,
  • Acted as first point of contact and set appointments for prospective clients.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Entered daily data in computer systems and documented office activities.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered phone calls and answered questions from potential customers.
  • Scheduled and confirmed appointments and meetings for senior management team.
Expected in 05/2019
High School Diploma:
FLVS - Orlando, FL,

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Resume Overview

School Attended

  • FLVS

Job Titles Held:

  • Retail Sales Associate
  • Lead Stock Associate
  • Stock Associate
  • Appointment Setter


  • High School Diploma

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