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Retail Sales Associate Resume Example

Resume Score: 80%

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RETAIL SALES ASSOCIATE
Summary

Hard working and reliable retail associate with strong customer service skills.

Experience
Retail Sales Associate | 03/2017 to 04/2020Company Name - City, State
  • Completed all assigned training to stay updated on important policies and procedures.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Owner/Operator/Sales Associate Manager | 03/2014 to 07/2016Company Name - City, State
  • Led startup and opening of retail business and provided business development, creation of operational procedures and workflow planning.
  • Negotiated with vendors to gain optimal pricing on products.
  • Presented products at events and tradeshows to increase brand awareness.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
Head Bartender | 01/2012 to 02/2014Company Name - City, State
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Accurately and efficiently handled cash drawer.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Performed event planning duties for larger parties and groups.
  • Hired and trained staff to provide every customer outstanding service while strictly adhering to inventory controls.
  • Maintained spotless, well-stocked bar organized and ready for any customer demand.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Managed intoxicated guests and followed alcohol awareness procedures.
Education and Training
FKCC - City,StatePsychology
Cherokee High School - - City,State | | High School Diploma06/1993
Skills
  • Customer service experience
  • Sales experience
  • Extensive retail experience
  • Friendly demeanor
  • Strong work ethic
  • Motivated to succeed
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • FKCC
  • Cherokee High School

Job Titles Held:

  • Retail Sales Associate
  • Owner/Operator/Sales Associate Manager
  • Head Bartender

Degrees

  • FKCC - City , State
    Cherokee High School - City , State | High School Diploma

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