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retail sales associate resume example with 1+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items. Available thirty hours per week, including weekends and evenings. Accustomed to identifying customer needs and upselling to higher value products. Composed and articulate individual with commending product knowledge.

Skills
  • Retail sales
  • Customer assistance
  • Independent judgement
  • Documentation and recordkeeping
  • Money handling
  • Cash register operation
  • Dispute mediation
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Multitasking
  • Teamwork
  • Leadership
  • Friendly, positive attitude
Experience
05/2021 to 07/2021
Retail Sales Associate Omaha Steaks Plano, TX,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Completed assigned training to stay updated on important policies and procedures.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
06/2020 to 02/2021
Customer Service Cashier Raising Cane's Hilliard, OH,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Greeted customers and responded to informational requests.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Resolved issues with cash registers, card scanners and printers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Informed customers of regular deals or monthly specials to upsell orders.
08/2018 to 02/2019
Drive-Thru Operator Veyo New Berlin, WI,
  • Operated headset to process food orders from guests to input into computer system.
  • Assembled accurate food orders into bags, adding condiments, utensils and napkins.
  • Processed credit card and cash payment for orders, counting out change and furnishing receipts.
  • Upsold menu items, including beverages and desserts to increase restaurant profits.
  • Reported complaints to manager for quick resolution.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Followed store policies and procedures in regards to cleaning and sanitizing.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered phone calls to assist customers with questions and inaccurate orders.
Education and Training
Expected in 05/2020 to to
High School Diploma:
Pojoaque High School - Santa Fe, NM
GPA:
Expected in 05/2025 to to
Bachelor of Science:
Northern Arizona University - Flagstaff, AZ
GPA:

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Resume Overview

School Attended

  • Pojoaque High School
  • Northern Arizona University

Job Titles Held:

  • Retail Sales Associate
  • Customer Service Cashier
  • Drive-Thru Operator

Degrees

  • High School Diploma
  • Bachelor of Science

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