Retail Sales Associate Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Motivated Retail Sales Associate with 4 years of experience boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Passionate, motivated, and driven employee who is friendly, dependable, and reliable. Dedicated to improving the success of the business with professional, resourceful, and expert customer service.

  • Store opening and closing
  • Sales expertise
  • Product promotions
  • Product and Service Sales
  • Point of Sale Knowledge
  • Accurate Money Handling
  • Sales Goals
  • Cash Handling
  • Product Knowledge
  • Product Sales
  • Cleaning
  • Point of Sale Systems
  • Cash Register Operation
  • Organization
  • Customer service
  • Responsible
  • Organization and Time management
Work History
Retail Sales Associate, 10/2019 to 02/2020
Piping Rock Health Products Aurora, OH,
  • Represented the mission of Peterman's Boards and Bowls at their retail store location in the Boston Public Market.
  • Responsible for assisting customers with personalized customer service, supporting each customer's needs throughout the purchasing process.
  • Developed professional relationships with customers and other vendors to increase the number of returning customers, generate brand awareness, establish positive product impressions, and increase sales.
  • Imparted expert knowledge about Peterman's products, process, and mission to provide high-quality, sustainable, uniquely handcrafted artisanal bowls and boards to customers.
  • Contributed to designing the store product displays, altering them as products were sold and new items were added to inventory.
  • Managed up-to-date promotional signage and adjusted prices accordingly.
  • Stocked and organized merchandise, went through inventory checklist and clearly labeled items.
  • Logged daily reports and expenses into databases.
  • Balanced and organized cash register by accurately and efficiently handling cash and card transactions, returns, exchanges, varying discounts, and issuing receipts.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Performed stocking and informed management of low inventory quickly.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Worked closely with supervisor to solve problems and handle customer concerns.
Retail Assistant, 09/2017 to 09/2019
Dk Security Auburn Hills, MI,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Logged reports, expenses, receipts and sales documents into digital database with Shopkeep.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Educated customers on promotions to enhance sales.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Assisted customers by answering questions and fulfilling requests.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Worked closely with the Retail Manager and Siena Farms Owner to solve problems and handle customer concerns.
Farmer's Market Sales Associate, 05/2017 to 10/2017
Number 1 Sons City, STATE,
  • Professionally represented No. 1 Sons with consistently hard-work, exhibiting a strong work-ethic and dedication to the company.
  • Responsible for managing two Farmer's Market vendor locations.
  • Collected products at the factory and stocked delivery van based on expert knowledge of vendor sites, assessing product types and amounts with great accuracy.
  • Delivered merchandise (pickles/ kimchi/ fermented foods/ kombucha) from factory to market location.
  • Parked van in designated location and transported bulk amount of product using a metal cart.
  • Set up market stall before market opened, included assembling vendor tents and tables, hanging company banner, arranging table display of all product bins according to type, laying out sampling cups for each product, and managing the money between cash and credit sales.
  • Constantly cut up and replaced product samples, packed products and rotated bins as soon as product ran out, and kept stall tidy and organized.
  • Expertly informed customers about all products and the entire process of fermentation depending on the product, while providing superior customer service, and making accurate and swift cash/credit transactions.
  • Assisted customers with product purchases, guiding them through our options based on their preferences with patience and clarity.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Took down tent, cleaned and folded up tables, and organized product bins at the end of the market. Often making multiple trips from stall to van in order to clean up vendor space and pack up site into van.
  • Drove all items back to factory, unpacked and organized all items, returning products back to their designated areas in walk-in fridge, and cleaning all used tools and empty bins from market, setting them out to dry.
  • Counted cash and went through end-of-day report and routine, separating and locking up the cash and deposit into lockbox and returning the van and safe keys to designated area.
  • Sent detailed report of market sales and outcome to owner and coordinated plan of action for the following day.
Master of Science: Public Health, Expected in
Boston University - Boston, MA
Bachelor of Arts: English Literature, Expected in 05/2014
Franklin And Marshall College - Lancaster, Pennsylvania,

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Resume Overview

School Attended
  • Boston University
  • Franklin And Marshall College
Job Titles Held:
  • Retail Sales Associate
  • Retail Assistant
  • Farmer's Market Sales Associate
  • Master of Science
  • Bachelor of Arts