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retail sales associate resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.

Skills
  • Product and Service Sales
  • Sales
  • Accurate Money Handling
  • Cash Handling
  • Guest Services
  • Point of Sale Systems
  • Product Knowledge
  • Product Sales
  • Product promotions
  • Sales expertise
  • Store opening and closing
  • Microsoft applications proficiency
  • PPE Compliance
  • Organization
  • Time Management
  • Problem-Solving
  • Customer Service
  • Attention to Detail
  • Good Telephone Etiquette
  • Cultural Awareness
  • Collaboration
Work History
02/2021 to 12/2021 Retail Sales Associate Accor Hotels | Scottsdale, AZ,
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers and helped with product questions, selections and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Issued receipts and processed refunds, credits or exchanges.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
09/2020 to 01/2021 Retail Sales Associate Accor Hotels | San Diego, CA,
  • Helped customers complete purchases, locate items and join reward programs.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers and helped with product questions, selections and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Issued receipts and processed refunds, credits or exchanges.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
03/2008 to 12/2011 Card Dealer/pit Boss Winners Casino | City, STATE,
  • Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Orchestrated staffing to support adequate disposition of dealers at monitored tables.
  • Trained, supervised and evaluated workers.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Established and maintained banks and table bet limits for each supervised game.
  • Enforced safety rules and removed safety hazards while monitoring gaming floors.
  • Monitored patrons for signs of compulsive gambling.
  • Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
  • Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Performed paperwork required for monetary transactions.
  • Minimized losses by setting and enforcing bank levels and table limits by game type.
  • Advised security guards to accompany patrons with large slot payouts to rooms or vehicles.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Supervised distribution of complimentary meals, rooms, and other discounted bonuses.
Education
Expected in to to Ged | General Studies Albert M Lowry High School, Winnemucca, NV GPA:

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Resume Overview

School Attended

  • Albert M Lowry High School

Job Titles Held:

  • Retail Sales Associate
  • Retail Sales Associate
  • Card Dealer/pit Boss

Degrees

  • Ged

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