Retail Sales Associate Resume Example
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RETAIL SALES ASSOCIATE
Professional Summary
Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills coupled with extensive training in Business Administration.
Skills
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Work History
Retail Sales Associate, 09/2019 to 12/2019
Accor Hotels – San Francisco , CA
Accor Hotels – San Francisco , CA
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Answered product questions with up-to-date knowledge of sales and store promotions
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues
- Used POS system to process sales, returns, online orders and gift card activations
Sales and Leasing Consultant, 10/2018 to 05/2019
Berkshire Hathaway Automotive – Merriam , KS
Berkshire Hathaway Automotive – Merriam , KS
- Communicated with internal and external departments to ensure vehicles are inspected, pass emissions, and are prepared for sales
- Leading Volvo's sales team to reach their daily, weekly and monthly goals
- Managed Framework for using third party CRM software (DealerTrack, AIM)
- Maintained inventory records of over 300 cars per month
- Checked vehicle history and maintenance records and communicated that to service manager
- Solved all customer service relating problems
- Created and communicated daily sales reports to sales manager and dealer operator
- Held high approval rating and percentage of customer loyalty
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients
- Built relationships with customers and community to establish long-term business growth
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Trained two new sales representatives on sales strategies and processes to reduce process gaps
Help Desk Technician, 06/2016 to 10/2018
Access – Detroit , MI
Access – Detroit , MI
- Patched software and installed new versions to eliminate security problems and protect data.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Setting up and installing security software as well as debugging hacked Android phones
- Testing software on all devices for quality assurance
- Training and instructing new technicians
- Repairing iOS Devices
- Performing screen replacements (iPhone 5 - iPhone 8 Plus, Repairing side buttons that are stuck (iPhone 5 - iPhone 8 Plus)
- Replacing Macbook batteries (Regular and Pro Series, Troubleshooting computers and setting up IT infrastructure
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Coordinated installation of all new users and relocations of existing users
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed and configured new devices and system components
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
- Configured hardware, devices and software to set up work stations for employees.
Education
Some College (No Degree): Information Technology, 2020
Northern Virginia Community College - City
Northern Virginia Community College - City
Annandale, VA - Anticipated Graduation date-May 2020
Major- Information Operation Systems Management
Certificate- Business Information Technology Career Studies Certificate
Advanced Diploma: Career and Technical Education, 06/2018
South County High School - City, State
South County High School - City, State
Training
- CompTIA A+ Certification Training
- Information Technology Essentials Course
- HTML Progamming (South County HS)
- Apple Certification Training (Super Smartphones)
Accomplishments
Accomplishments
- International Career Development Conference Top 100 of 20,000
- Computer Training
- Information Technology Essentials 115 (Northern Virginia Community College)
- Introduction to Programming (South County High School
- Ecommerce/Web Design (Self-taught with over $10,000 in Sales
- Apple iOS Training (Super Smartphones)
Languages
- Farsi (Fluent)
- Dari (Fluent)
- Spanish (Intermediate)
- Pashto (Intermediate)
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Resume Overview
School Attended
- Northern Virginia Community College
- South County High School
Job Titles Held:
- Retail Sales Associate
- Sales and Leasing Consultant
- Help Desk Technician
Degrees
- Some College (No Degree) : Information Technology , 2020
Advanced Diploma : Career and Technical Education , 06/2018
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