Retail Sales Associate resume example with 3+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills coupled with extensive training in Business Administration.

  • Technical Support Triage
  • Support Ticket System Management
  • Remote System Analysis
  • Network Infrastructure Monitoring
  • Technical issues analysis
  • Application installations
  • Hardware configuration
  • LAN aptitude
  • Debugging
  • Customer service expert
  • Staff education and training
  • Desktop support
  • Technical documents comprehension
  • Client relationship management
Northern Virginia Community College Annandale, VA, Expected in 2020 : Information Technology - GPA :

Annandale, VA - Anticipated Graduation date-May 2020
Major- Information Operation Systems Management
Certificate- Business Information Technology Career Studies Certificate

South County High School Lorton, VA Expected in 06/2018 Advanced Diploma : Career and Technical Education - GPA :
  • CompTIA A+ Certification Training
  • Information Technology Essentials Course
  • HTML Progamming (South County HS)
  • Apple Certification Training (Super Smartphones)
Work History
Accor Hotels - Retail Sales Associate
San Francisco, CA, 09/2019 - 12/2019
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue
  • Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products
  • Opened and closed store independently when needed and prepared nightly bank drop for manager
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues
  • Used POS system to process sales, returns, online orders and gift card activations
Berkshire Hathaway Automotive - Sales and Leasing Consultant
Merriam, KS, 10/2018 - 05/2019
  • Communicated with internal and external departments to ensure vehicles are inspected, pass emissions, and are prepared for sales
  • Leading Volvo's sales team to reach their daily, weekly and monthly goals
  • Managed Framework for using third party CRM software (DealerTrack, AIM)
  • Maintained inventory records of over 300 cars per month
  • Checked vehicle history and maintenance records and communicated that to service manager
  • Solved all customer service relating problems
  • Created and communicated daily sales reports to sales manager and dealer operator
  • Held high approval rating and percentage of customer loyalty
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients
  • Built relationships with customers and community to establish long-term business growth
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Trained two new sales representatives on sales strategies and processes to reduce process gaps
Access - Help Desk Technician
Detroit, MI, 06/2016 - 10/2018
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Setting up and installing security software as well as debugging hacked Android phones
  • Testing software on all devices for quality assurance
  • Training and instructing new technicians
  • Repairing iOS Devices
  • Performing screen replacements (iPhone 5 - iPhone 8 Plus, Repairing side buttons that are stuck (iPhone 5 - iPhone 8 Plus)
  • Replacing Macbook batteries (Regular and Pro Series, Troubleshooting computers and setting up IT infrastructure
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Coordinated installation of all new users and relocations of existing users
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Installed and configured new devices and system components
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
  • Configured hardware, devices and software to set up work stations for employees.


  • International Career Development Conference Top 100 of 20,000
  • Computer Training
  • Information Technology Essentials 115 (Northern Virginia Community College)
  • Introduction to Programming (South County High School
  • Ecommerce/Web Design (Self-taught with over $10,000 in Sales
  • Apple iOS Training (Super Smartphones)


  • Farsi (Fluent)
  • Dari (Fluent)
  • Spanish (Intermediate)
  • Pashto (Intermediate)

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Resume Overview

School Attended

  • Northern Virginia Community College
  • South County High School

Job Titles Held:

  • Retail Sales Associate
  • Sales and Leasing Consultant
  • Help Desk Technician


  • Some College (No Degree)
  • Advanced Diploma

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