Retail Sales Associate Resume Example Nordstrom INC

RETAIL SALES ASSOCIATE

Professional Summary

Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills coupled with extensive training in Business Administration.

Skills

Technical Support Triage
Support Ticket System Management
Remote System Analysis
Network Infrastructure Monitoring
Technical issues analysis
Application installations
Hardware configuration

LAN aptitude
Debugging
Customer service expert
Staff education and training
Desktop support
Technical documents comprehension
Client relationship management

Work History

Retail Sales Associate, 09/2019 to 12/2019
Nordstrom INC – McLean, VA

Managed and motivated project teams to promote collaboration and keep members on-task and productive.
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
Answered product questions with up-to-date knowledge of sales and store promotions
Up-sold and cross-sold products effectively, driving sales and increasing revenue
Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products
Opened and closed store independently when needed and prepared nightly bank drop for manager
Cultivated customer loyalty, promoted repeat customers and improved sales
Balanced and organized cash register by handling cash, counting change and storing coupons
Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues
Used POS system to process sales, returns, online orders and gift card activations

Sales and Leasing Consultant, 10/2018 to 05/2019
Don Beyer Volvo Falls Church – Falls Church, VA

Communicated with internal and external departments to ensure vehicles are inspected, pass emissions, and are prepared for sales
Leading Volvo's sales team to reach their daily, weekly and monthly goals
Managed Framework for using third party CRM software (DealerTrack, AIM)
Maintained inventory records of over 300 cars per month
Checked vehicle history and maintenance records and communicated that to service manager
Solved all customer service relating problems
Created and communicated daily sales reports to sales manager and dealer operator
Held high approval rating and percentage of customer loyalty
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
Drove team and company profits by developing and strengthening relationships with industry partners and potential clients
Built relationships with customers and community to establish long-term business growth
Collaborated with upper management to implement continuous improvements and exceed team goals
Trained two new sales representatives on sales strategies and processes to reduce process gaps

Help Desk Technician, 06/2016 to 10/2018
Super Smartphones INC. – Springfield, VA

Patched software and installed new versions to eliminate security problems and protect data.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Setting up and installing security software as well as debugging hacked Android phones
Testing software on all devices for quality assurance
Training and instructing new technicians
Repairing iOS Devices
Performing screen replacements (iPhone 5 - iPhone 8 Plus, Repairing side buttons that are stuck (iPhone 5 - iPhone 8 Plus)
Replacing Macbook batteries (Regular and Pro Series, Troubleshooting computers and setting up IT infrastructure
Removed malware, ransomware and other threats from laptops and desktop systems.
Coordinated installation of all new users and relocations of existing users
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Installed and configured new devices and system components
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
Configured hardware, devices and software to set up work stations for employees.

Education

Some College (No Degree): Information Technology, 2020
Northern Virginia Community College - Annandale, VA

Annandale, VA - Anticipated Graduation date-May 2020
Major- Information Operation Systems Management
Certificate- Business Information Technology Career Studies Certificate

Advanced Diploma: Career and Technical Education, 06/2018
South County High School - Lorton, VA

Training

CompTIA A+ Certification Training
Information Technology Essentials Course
HTML Progamming (South County HS)
Apple Certification Training (Super Smartphones)

Accomplishments

International Career Development Conference Top 100 of 20,000
Computer Training
Information Technology Essentials 115 (Northern Virginia Community College)
Introduction to Programming (South County High School
Ecommerce/Web Design (Self-taught with over $10,000 in Sales
Apple iOS Training (Super Smartphones)

Languages

Farsi (Fluent)
Dari (Fluent)
Spanish (Intermediate)
Pashto (Intermediate)

Resume Overview

Companies Worked For:

Nordstrom INC
Don Beyer Volvo Falls Church
Super Smartphones INC.

School Attended

Northern Virginia Community College
South County High School

Job Titles Held:

Retail Sales Associate
Sales and Leasing Consultant
Help Desk Technician

Degrees

Some College (No Degree) : Information Technology , 2020
Advanced Diploma : Career and Technical Education , 06/2018

Retail Sales Associate Resume Example

Resume Score: 80%

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