Retail Sales Associate Resume Example Shell Oil

RETAIL SALES ASSOCIATE

Professional Summary

Motivated Sales Associate with 25 years of experience boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Reliable and upbeat Team Leader successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.. Excellent reputation for resolving problems and improving customer satisfaction.

Experienced in Food Service and Restaurant Knowledge With over 4 years of experience in Restaurant Supervison and Leadership Skills. Excellent reputation for resolving problems and improving customer satisfaction. Also with over 2 years of successful experience in Heavy Machinery and Forklift operator. Recognized consistently for performance excellence and contributions to success in Rice Mill industry. Strengths in Forklift operator and Loading Dock ScalesSkill backed by training in OSHA Safety classes and training and OTJ training.

Skills

Sales expertise
Point of Sale Knowledge
Sales
Accurate Money Handling
Product and Service Sales
Store opening and closing
Cash Handling

Guest Services
Cleaning
Point of Sale Systems
Cash Register Operation
Product Knowledge
Customer service
Conflict resolution

Work History

Retail Sales Associate, 09/2020 to 12/2020
Shell Oil – Steele, MO

Balanced and organized cash register by handling cash, counting change and storing coupons.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Maintained clean sales floor and straightened and faced merchandise.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Prioritized helping customers over completing other routine tasks in store.
Assisted customers by answering questions and fulfilling requests.
Helped customers locate appropriate store locations of Type products, answered questions about products and provided solutions for various Type issues.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Used POS system to process sales, returns, online orders and gift card activations.
Greeted customers, helped locate merchandise and suggested suitable options.
Provided exceptional services and pleasant shopping experiences to retail customers.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Logged reports, expenses, receipts and sales documents into digital database with Software.
Kept Type and Type areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Demonstrated items to customers and created customer awareness, interest and sales.
Assisted customers with prompt and polite support in-person and via telephone.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Skilled using cash register, including processing sales discounts and refunds.
Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Answered product questions with up-to-date knowledge of sales and store promotions.
Approached browsing customers to initiate conversations to determine buying preferences.
Assisted customers with locating and choosing merchandise in any store department.
Issued receipts and processed refunds, credits, or exchanges.
Prepared and submitted end-of-shift reports using Software.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Greeted customers entering store and promoted sales or special programs.

Front of House Team Member, 02/2019 to 07/2019
Colton's – Sikeston, MO

Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
Stayed ready for quick turnovers by pre-bussing tables.
Helped guests at any table when in need of assistance.
Assisted servers with delivering food, filling beverages and retrieving items for guests.
Reset tables between guests by restocking any low items and wiping down all surfaces.
Established welcoming atmosphere by greeting each guest warmly.
Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
Resolved guests complaints while maintaining positive customer environment.
Developed and implemented corrective action plans based on review of comment cards and guest satisfaction results.
Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
Adhered to safe work practices, food safety regulations and corporate guidelines.

Heavy Equipment Mill Operator, 06/2018 to 12/2018
Riceland Foods Inc. – Marston, MO

Maintained fueled and fully operational equipment to jump on any project requirement and keep teams on tight schedules.
Trained in diverse pieces of equipment and useful attachments to handle any team need.
Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery.
Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
Kept Type and Type machinery in proper working order by repairing and replacing malfunctioning parts.
Performed thorough pre-shift and post-shift inspections and accurately completed all equipment logs and reports.
Adhered to all heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Communicated issues that needed to be immediately addressed with Job Title for quick resolution.
Moved materials around construction sites to work locations.
Placed tools and job site machinery in locked areas and secured location at end of each shift.
Observed all safety protocols and procedures to avoid injuries and accidents during each shift.
Operated Type equipment safely and efficiently with team of Number employees.
Synchronized resources on job sites by effectively communicating with Job titles via handheld mobile devices.
Moved equipment between job locations using Type truck and trailer.
Used equipment such as Type and Type to process excess materials and support recycling efforts.
Maximized equipment and personnel protection by identifying and avoiding hazards such as utility lines.

Back of House Team Member/FOH Team Leader, 03/2016 to 12/2016
Loves Travel Center – Sikeston, MO

Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
Reviewed Type component quality to assess conformance with tolerances and remove unacceptable products.
Cultivated productive and safe atmosphere while supervising team of Number employees working with Type equipment.
Took on additional job duties, including Task and Task during unexpected backlog, resulting in meeting project target date.
Trained new Job titles by relaying information on company procedures, safety requirements and Task and delivered constructive criticism upon completion of job tasks.
Continuously checked Type products for quality assurance according to strict guidelines.
Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Applied finishes to completed products and packaged completed items in boxes and containers for shipment.
Assembled products and components using variety of equipment, including Type, Type and Type machinery, making proactive adjustments to settings to produce work within tight tolerances.
Operated Type and Type equipment to move heavy loads and maintain production levels.
Instructed junior team members on protocols and procedures of each station to maximize contributions.
Distributed individual assignments to team members and monitored progress against production timetables.
Performed minor maintenance on Type and Type equipment to keep tools operational and detailed all repair work in reports for Job title.
Worked Number different stations each month to provide optimal coverage and meet production goals.
Operated all Type machinery safely to reduce workplace accidents.
Quickly adapted plans and adjusted Type equipment to maintain high standards of functionality and safety.

Education

Carutversville High School - Carutversville

GED: General Education, 09/1995
Arkansas Northeastern College - Blytheville, AR

Affiliations

Society of Women Engineers
Society of Human Resource Management
Freemason
American Society of Safety Professionals
National Association of Social Workers

Additional Information

I am a proud mother of 3 wonderful and productive, law abiding and motivated people. I love dogs and cats and do volunteer work for my community by caring for strays the city cannot take at the moment. I am a member of a new Christian based recovery and outreach program called Breakthrough Recovery. And am currently a member of Jesus Name Tabernacle Church here in Carutversville and have a great and strong Pastor and His Wife to help guide us and proud also to call my friends.

Resume Overview

Companies Worked For:

Shell Oil
Colton's
Riceland Foods Inc.
Loves Travel Center

School Attended

Carutversville High School
Arkansas Northeastern College

Job Titles Held:

Retail Sales Associate
Front of House Team Member
Heavy Equipment Mill Operator
Back of House Team Member/FOH Team Leader

Degrees

GED : General Education , 09/1995

Retail Sales Associate Resume Example

Resume Score: 80%

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