retail sales associate resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Specialized sales associate with over 5 years of successful experience in customer service and sales. Recognized consistently for performance excellence and contributions to success in sells industry. Strengths in product knowledge and customer service backed by training in food service, dock hand, merchandize specialist, cashier, directing phone calls in the pharmacy, OSHA ad HIPPA certified while working in a pharmacy/ in store boutique, bra specialist and certified, traveling 1-3 times year for training, every 6 months training for store/ department training, while attending Pellissippi State Community College, and much more. I'm a seasoned Sales Associate with consistent record of exceeding quotas in sales environments. Delivers exceptional customer service and product expertise to drive customer satisfaction ratings. Proficient in use and troubleshooting of POS systems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Detail-oriented Retail Merchandiser effective at monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skilled at creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue.

  • Good telephone etiquette
  • Friendly demeanor
  • Maintaining store appearance
  • Product and Service Sales
  • Guest Services
  • Product Knowledge
  • Customer service
  • Organization
  • Microsoft applications proficiency
  • Critical thinking
  • Adaptability
  • Training & Development
Work History
09/2019 to Current Retail Sales Associate At&T | Rochester, NY,
  • Bra specialist youngest ever in my department excelled in the environment and became a certified fitter in record time in all the department hires to date.
  • After selling a certain amount received commission on sales.
  • Established a client base who would make appointments to return back to shop.
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Helped train new associates on cash register operations, including opening, conducting customer transactions, balancing drawer, and bra fittings.
  • Redirected phone calls, over the phone transactions, pre-sell events, and calling campaigns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Issued receipts and processed refunds, credits or exchanges.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Answered questions about store policies and addressed customer concerns.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
11/2016 to 09/2019 Cashier, Store Decorator, Inventory, Etc The Scoular Company | Jerome, ID,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Reviewed weekly sales circulars and monitored price changes
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Assisted customers with special services, account updates and promotional options
  • Checked prices for customers and processed items sold by scanning barcodes
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Educated customers on promotions to enhance sales
  • Answered questions about store policies and concerns to support positive customer experiences
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Removed all debris and packaging from boxes and separated for recycling or disposal
  • Greeted customers and directed to requested products
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Met all customer call guidelines including service levels, handle time and productivity
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
11/2016 to 09/2019 Merchandiser Clinton Drug Store | City, STATE,
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales
  • Updated pricing and signage to complete product displays and educate customers
  • Answered customer questions regarding store merchandise, department information and pricing
  • Completed stock orders and managed inventory levels
  • Rotated manufacturer products as needed
  • Unloaded arriving product stock and moved to store display areas
  • Organized store merchandise racks by size, style and color
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule
  • Supplied daily support to buyer and assistant buyer
  • Ensured products appeared at correct locations in correct quantities
05/2016 to 09/2016 Prep Cook, Dock Hand, Golf Cart Caddy, Etc. Waterside Marina | City, STATE,
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
  • Inspected and cleaned food preparation areas to guarantee safe, sanitary food-handling practices
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
  • Supported waitstaff and other team members in completing tasks
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
Expected in 05/2018 to to High School Diploma | Anderson County High School, Clinton, TN GPA:
  • Continuing education in Interior Design Architecture and Construction at Pellissippi State Community College
  • Member of National Technical Honors Society
  • Received H&R Block Construction Scholarship
  • Member of ACHS Yearbook
  • Awarded Student of the Semester in Carpentry & Carpentry II

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Resume Overview

School Attended

  • Anderson County High School

Job Titles Held:

  • Retail Sales Associate
  • Cashier, Store Decorator, Inventory, Etc
  • Merchandiser
  • Prep Cook, Dock Hand, Golf Cart Caddy, Etc.


  • High School Diploma

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