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Retail Sales Associate Resume Example

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RETAIL SALES ASSOCIATE
Professional Summary

Industrious Warehouse Worker skilled in driving efficient receiving, inspection and storage operations to maintain accuracy. Handles diverse materials, boxes, crates and pallets to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.

Accomplishments
  • Achieved Star of the month through effectively helping with a number of patients.
  • Supervised team of 10 staff members.
  • Documented and resolved productivity problems which led to a higher turnover rate before the holidays.
Skills
  • Safety and Cleanliness Standards
  • Strong Communication and Interpersonal Skills
  • Attention to Detail
  • Loss Prevention
  • Team Leadership
  • Relationship Building
  • Goal-Driven
  • Retail Merchandising
  • Customer Service
  • Meeting Sales Goals
  • Adaptable and Flexible
  • Excellent Written and Verbal Communication
Work History
10/2017 to 09/2021Retail Sales AssociateCompany Name | City, State
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers and helped with product questions, selections and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered basic technical support for clients on wide range of company products.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Responded to customer requests for products, services and company information.
  • Regularly exceeded daily sales and product add-on quotas.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided information regarding charge accounts and loyalty programs.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
10/2018 to 12/2020Warehouse AssociateCompany Name | City, State
  • Wrapped pallets in shrink wrap prior to loading.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Simplified shipping and receiving processes for improved workflow.
  • Entered quantity received against purchase order in computer system.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Worked safely around moving machinery.
  • Operated forklifts to transfer inventory to and from target destinations.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting and stocking merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Drove vehicles to deliver products and picked-up rejected or defective materials for return.
  • Compared received packages against shipping documents.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Removed orders from storage, wrapped and staged for shipments.
  • Unloaded materials and goods at designated locations for best project availability.
  • Packed items into appropriate containers for shipment.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets, and staged pallets and loads into truck when ready for shipment.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
  • Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
  • Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Monitored production schedule to keep proper amount of inventory on hand.
03/2017 to 10/2018Patient Care TechnicianCompany Name | City, State
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cleaned, sanitized and moved hospital equipment.
  • Responded to emergency situations to help with lifting and transporting patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Warmly greeted patients and visitors and made each feel welcome.
07/2015 to 03/2017Patient Equipment Technician Company Name | City, State
  • Performed frequent inspections of company equipment and corrected malfunctioning equipment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Emptied trashcans and transported waste to collection areas.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Maintained floor cleaning and waxing equipment.
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.
  • Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
06/2014High School DiplomaNorth Brunswick Township High School, City, State
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Resume Overview

School Attended

  • North Brunswick Township High School

Job Titles Held:

  • Retail Sales Associate
  • Warehouse Associate
  • Patient Care Technician
  • Patient Equipment Technician

Degrees

  • 06/2014 High School Diploma

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