retail sales associate resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA9XXX5609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Sales expertise
Assessed customer product needs and interests in order to best recommend suitable items.
Cash register operation
Retail sales
Documentation and recordkeeping
Money handling
Customer assistance
Teamwork
Inventory management
Dispute mediation
Accurate money handling
Interpersonal and written communication
POS system operation
Independent judgement
Retail merchandising expertise
First Aid/CPR
Team building
Relationship development
Organization
Planning and coordination
Process improvement
Communications
Problem resolution
Operational improvement
Proven leader
Fast learner
Coachable
Teaching Expertise
Customer service
Project organization
Experience
Retail Sales Associate, 09/2015 - Current Evine – Eden Prairie, MN,
Initiated friendly conversation with each customer to determine level of assistance required.
Maintained current store, product and promotional knowledge to drive consistent sales.
Worked with off-site locations to find desired items for customers.
Provided every customer with professional and polite support for sales and service needs.
Bagged, wrapped and packaged purchases according to customer needs.
Generated brand awareness and positive product impressions to increase sales.
Processed payments and maintained accurate drawers to meet financial targets.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Offered coupons and special deals to increase quantity of customer spending 30%.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Answered questions about current promotions and resolved issues according to store policies.
Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Help customers load purchased equipment when necessary.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Promoted brand through event marketing, demonstrations and sales.
Proactively engaged shoppers, providing assistance and information on merchandise and product features.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Increased store sales by 12% by cross-selling complementary items.
Helped customers by answering questions and locating merchandise.
Adhered to all company initiatives and achieved established goals for each.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Managed cash register operations using POS system including processing sales and returns.
Followed all company policies, rules and procedures to promote company goals and ensure safety.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Assisted average of 40 customers per day in finding or selecting items.
Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Completed all assigned training to stay updated on important policies and procedures.
Drove sales by effectively upselling and cross-selling products to maximize profitability.
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