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Retail Sales Associate Resume Example

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RETAIL SALES ASSOCIATE
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering [Number] years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • POS system operation
  • Dispute mediation
  • Independent judgement
  • Retail sales
  • Sales expertise
  • Accurate money handling
  • Retail merchandising expertise
  • Interpersonal and written communication
  • Money handling
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Documentation and recordkeeping
  • Teamwork
  • Customer assistance
  • Cash register operation
  • Perimeter Patrol
  • Team building
Experience
06/2002 to 02/2009
Retail Sales AssociateWalmart － Adrian, MI
  • Worked with off-site locations to find desired items for customers.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Provided every customer with professional and polite support for sales and service needs.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Promoted customer satisfaction by [Action] and [Action].
  • Assisted customers by checking [Software] system to find merchandise at other locations, arranging for shipments and delivery.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed all company policies, rules and procedures to promote company goals and ensure safety.
  • Help customers load purchased equipment when necessary.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Helped customers by answering questions and locating merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Proactively engaged shoppers, providing assistance and information on merchandise and product features.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
02/2009 to 01/2017
Factory WorkerMartinrea － Manchester, MI
  • Recorded production data in daily logs.
  • Examined final products to check conformance with quality and design standards.
  • Prepared finished products for shipment.
  • Loaded and unloaded items from machines and conveyors.
  • Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
  • Helped machine operators set up and tend equipment to complete runs.
  • Maintained safe and organized work stations and properly stored tools in correct areas.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Monitored processes to avoid overloading and keep machinery functioning properly.
  • Sorted and packaged more than [Number] completed products each shift for further processing or shipment.
  • Trained new employees on proper use of [Type] equipment to prevent accidents.
  • Attended all company-offered training sessions to improve skills and learn operation of new machines.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Handled [Number] machines in compliance to factory's safety standards.
  • Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
  • Prepared [Type] products for quality tests and packaging by safely operating [Tool] and closely following directions.
  • Packaged [Number]+ completed products per day and efficiently prepared shipments.
  • Rotated through series of [Number] different stations each [Timeframe] based on team needs.
  • Read and interpreted work orders and blueprints and operated according to production specifications to complete high-quality [Type] products fully compliant with established tolerances.
  • Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
  • Trained new employees on [Type] and [Type] positions to support team efficiency.
  • Completed [Task] for [Type] product assembly lines efficiently and safely.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
09/2017 to 03/2020
Prep CookSodexo － Adrian, MI
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Made all meals in accordance with company standards and requirements.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Executed proper techniques when preparing menu item ingredients.
  • Adhered to all regulatory standards regarding safe and sanitary food prep.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Improved overall kitchen efficiency through [Action], leading to [Result].
  • Cooked food following specific measurements and recipes.
  • Maintained quality and freshness of food by rotating stock [Number] times per [Timeframe].
  • Prepped vegetables and [Type] ingredients by washing, chopping, [Action] and dicing.
  • Offered support to other stations in high-volume shifts or as needed.
  • Operated steam kettles to produce [Number]-gallons of [Type] soup each day.
  • Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.
  • Assisted with training and development of new talent.
  • Marinated and pre-cooked [Type] and [Type] meats for appetizers and entrees to prepare for meal service.
  • Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.
  • Prepared more than [Number] dishes per day in fast-paced [Type] environment while maintaining high customer satisfaction rate.
  • Verified food was cooked properly by regulating temperature of ovens, broilers, grills and roasters.
  • Organized and labeled stock of ingredients, keeping at appropriate temperatures.
  • Sliced and [Action] meats to prepare for cooking and assembly of menu items such as [Type] and [Type].
  • Grilled and deep fried various foods, including [Type], [Type] and [Type].
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Completed more than [Number] orders each shift with focus on quality and efficiency.
Education and Training
06/2003
High School DiplomaAdrian High School － Adrian, MI
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Resume Overview

Companies Worked For:

  • Walmart
  • Martinrea
  • Sodexo

School Attended

  • Adrian High School

Job Titles Held:

  • Retail Sales Associate
  • Factory Worker
  • Prep Cook

Degrees

  • High School Diploma

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