I am a highly motivated worker with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. I am also known to be an exceptionally Reliable and upbeat woman successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
- Sales and Promotions
- Attention to Detail
- Payment Processing
- Flexible Hours
- Energy and Physical Stamina
- POS Software
- Store Policies and Procedures
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Brand Promotion
- Product Knowledge
Currently enrolled and working towards my Associates Degree in Psychology and Minoring in Art
Pigeon Forge, TN, 11/2019 - Current
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
Sturgis, MI, 06/2019 - 11/2019
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Kept dressing room and walk areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Folded and arranged clothing merchandise in attractive displays to drive sales.
- Reported to work early, checked low inventory, and learned sales or special offerings.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers by answering questions and fulfilling requests.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
New York, NY, 09/2018 - 01/2019
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Informed servers of newly seated parties for speedy service.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Assisted managers with quickly resolving service- and food-related issues.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
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School Attended
- Orange Coast College
- Newport Harbor High School
Job Titles Held:
- Retail Sales Associate
- Retail Sales Associate
- Restaurant Hostess
Degrees
- No Degree
- High School Diploma
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