Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Hardworking Customer Service Cashier bringing hands-on customer service experience. Accomplished at providing prompt and efficient service to in-store patrons and meeting all sales goals. In-depth knowledge of POS software and CRM applications. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

  • Sales and Promotions
  • Energy and Physical Stamina
  • Security Practices
  • Merchandise Recommendations
  • Cash Handling
  • Cleaning and Sanitizing
  • Product Scanning
  • Product Location
  • Reliable and Responsible
  • Customer Transactions
  • Cooperative Attitude
  • Detail-Oriented
  • Inventory Stocking
  • Policies and Procedures
  • Feedback Acceptance
  • Customer Relations
  • Cash Register Operations
  • Honest and Ethical
  • Price Identification
  • Sweeping and Mopping
  • Weight and Measurement
  • Basic Mathematics
  • Total Payment Calculation
  • Point of Sale Software
  • Active Listening
  • Coupon Redemption
  • Coin and Currency Counting
  • Social Perception
  • Service Minded
Work History
1999 to 2004 Retail Sales Associate Jo-Ann Fabrics | Eugene, OR,
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items and join reward programs.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Issued receipts and processed refunds, credits or exchanges.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Folded and arranged merchandise in attractive displays to drive sales.
1996 to 1999 Cashier Assistant Manager Gary Ramey's Union 76 Gas Station | City, STATE,
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Greeted over [Number] patients per day.100
  • Greeted over [Number] patients per day.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Completed inventory counts and ordered merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Reviewed weekly sales ads and monitored price changes.
  • Assisted customers by answering questions and fulfilling requests.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted cashier team with resolving problems and maintaining efficiency.
  • Managed special actions such as returns processing and payment reversals for team members.
  • Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of [Product or Service].
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
1984 to 1994 Real Estate Broker/Sales Resort Realty | City, STATE,
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Generated lists of properties for sale, locations, descriptions and available financing options.
  • Compared properties possessing similar features to determine competitive market prices.
  • Assisted clients in financial planning for purchase.
  • Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
  • Arranged for inspections and surveys of sold properties.
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Collected fees and documented payment processes for property transactions.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Obtained agreements from property owners to place properties for sale with real estate firms.
  • Managed [Number] agents and assisted [Number] potential property buyers to achieve residential goals.
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Established and developed real estate agency, driving recruitment and operational growth.
  • Exceeded annual sales goals [Number]% with innovative sales techniques.
  • Sold [Number] real estate properties owned by others in [Year].
  • Marketed to new and under-marketed clients to generate new business.
  • Developed knowledge base of local market conditions, ownership and sales inventory.
  • Learned real estate market and sub-markets of [State] to improve marketing success.
  • Understood and advised clients in complex decision-making processes.
  • Understood and prepared underwriting packages for investment real estate.
Expected in | Chaffey College, Rancho Cucamonga, CA GPA:
Expected in 06/1963 High School Diploma | Norwalk High School, Norwalk, CA GPA:

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Resume Overview

School Attended

  • Chaffey College
  • Norwalk High School

Job Titles Held:

  • Retail Sales Associate
  • Cashier Assistant Manager
  • Real Estate Broker/Sales


  • High School Diploma

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