Retail Sales Associate Resume Example
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RETAIL SALES ASSOCIATE
Summary
Enthusiastic Assistant Manager offering 10 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about retail operations and best practices.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Reliable and friendly sales associate adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences.
Skills
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Experience
Retail Sales Associate | 09/2000 to 09/2011Kohls - Millersport , OH
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided every customer with professional and polite support for sales and service needs.
- Bagged, wrapped and packaged purchases according to customer needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Prepared products for promotional sampling during in-store demonstrations.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Followed all company policies, rules and procedures to promote company goals and ensure safety.
- Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Completed all assigned training to stay updated on important policies and procedures.
- Assisted in ringing up sales at registers and bagging merchandise.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Guest Room Attendant | 01/2013 to 10/2013Hyatt Hotels Corp. - Tempe , AZ
- Made sure that each guest room was locked after performing housekeeping services and maintained complete security of such rooms at all times.
- Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products.
- Welcomed guests, provided answers to questions, and anticipated guests' service needs.
- Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup compliance.
- Used specific cleaning products in each guest room as per company procedures.
- Delivered extra linens, paper products, and toiletries to guests.
- Requested maintenance orders to fix non-working equipment and address any room damage.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Dusted and vacuumed 15 assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
- Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Mini Bar Attendant | 10/2013 to 09/2015Marriott International - Covington , LA
- Assisted in maintain cleanliness and restock of Mini Bars in guest rooms.
- Assisted in completing Mini Bar adjustment after daily restock.
- Inspecting daily deliveries for accuracy and expiration dates.
- Stocking Mini Bar products to storage rooms after delivery from warehouse.
- Delivering Mini Bar products to the guest room upon guests requests.
- Checking daily for expiration dates in Mini Bars.
- Refill and clean 80 Mini Bars per 8 hour shift.
Assistant Manager in Room Dining | 09/2015 to 12/2019Caesars Palace - City , STATE
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Cultivated customer loyalty by training team members in industry-leading service standards.
- Enhanced sales by implementing merchandising and promotional improvements.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Evaluated employee performance and developed improvement plans.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated daily tasks to team members to optimize team productivity.
Education and Training
Ivan Goran Kovacic - - City | High School Diploma
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Resume Overview
School Attended
- Ivan Goran Kovacic
Job Titles Held:
- Retail Sales Associate
- Guest Room Attendant
- Mini Bar Attendant
- Assistant Manager in Room Dining
Degrees
- Ivan Goran Kovacic - City | High School Diploma
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