retail sales associate resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Efficient skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.

Personable professional consistently praised by management for exceeding annual sales. Available 50 hours per week, including weekends and evenings. Accustomed to identifying customer needs and upselling to higher value products. Composed and articulate individual with expert-level product knowledge.

Driven motivated to leverage strong background in sales and related positions. Develop strategic and successful merchandising strategies to meet and exceed objectives. Demonstrated excellence in communication and professionalism.

  • Brand promotions
  • Cash register operation
  • Customer assistance
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Sales expertise
  • Interpersonal and written communication
  • Retail merchandising expertise
  • Retail sales
  • Money handling
  • Teamwork
  • Documentation and recordkeeping
  • Independent judgement
  • Work ethic
Retail Sales Associate, 11/2020 - 12/2020
Lacrosse Footwear, Inc. Maywood Park, OR,
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Dressed in sample and completed garments for photographs and displays.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Helped customers by answering questions and locating merchandise.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
Server, 06/2020 - 12/2020
Guest Services, Inc. Dunnellon, FL,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
Fast Food Worker, 09/2017 - 08/2019
Penn State University University Park, PA,
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Promptly reported complaints to for quick, efficient resolution.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Accurately measured ingredients required for specific food items to reduce waste.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Monitored and counted food stock and supplies to reorder on time.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Scheduled equipment use with managers, using information about daily menus to help coordinate cooking times.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Verified orders and bagged items for easy transport.
Education and Training
: Dental Hygiene, Expected in
Tyler Junior College - Tyler , TX
Status -
High School Diploma: , Expected in 05/2019
Mansfield Lake Ridge High School - Mansfield, TX
Status -

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Resume Overview

School Attended

  • Tyler Junior College
  • Mansfield Lake Ridge High School

Job Titles Held:

  • Retail Sales Associate
  • Server
  • Fast Food Worker


  • Some College (No Degree)
  • High School Diploma

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