Retail Sales Associate Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • [Type] brand promotions
  • Customer assistance
  • Retail merchandising expertise
  • Teamwork worked well with other employees.
03/2014 to 07/2020 Retail Sales Associate Lacrosse Footwear, Inc. | Bend, OR,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Help customers load purchased equipment when necessary.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Reduced store theft [Number]% by observing customers, identifying security risks and [Action].
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Managed cash register operations using POS system, including processing sales and returns.
01/2011 to 03/2014 Service Manager Airgas Inc | Sedalia, MO,
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
  • Resolved customers issues by providing timely and effective solutions.
  • Communicated changes from management to inform and educate department employees.
  • Created written plans and obtained customer consent to proceed.
  • Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
  • Addressed order discrepancies and provided timely resolution.
  • Created employee work schedules to keep all shifts properly staffed.
  • Forecasted goals and objectives for department and monitored employees' task progression for adherence to deadlines.
  • Promoted brand awareness by increasing market penetration across [Type] markets.
  • Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth.
  • Drove revenue up by [Number]% by cultivating successful client relations.
  • Monitored industry trends and introduced new services to update marketing strategies.
  • Oversaw service department budget and informed management of discrepancies.
  • Monitored functionality of telephone and data lines.
  • Monitored employee performance through effective data analysis of efficiency and key metrics.
  • Maintained extremely low employee turnover through motivating leadership and employee support.
  • Developed and monitored budgets for service department and informed dealership management of variances.
  • Resolved order discrepancies through research and [Task] to keep inventory properly stocked and alleviate possible backordered items.
  • Delivered continuous mentoring to [Job title]s to improve skills and potential.
05/1993 to 01/2011 Preident and Owner Acoustic Systems, Inc. | City, STATE,
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Led startup and opening of [Type] business and provided business development, creation of operational procedures and workflow planning.
  • Assembled and managed teams for development, construction, sales and marketing initiatives.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for [Product or Service].
  • Diminished staff turnover and boosted morale by hiring effective team players and initiating new training and scheduling practices.
  • Developed individual strategies for property acquisitions located across multiple states and ascertained resources for project development to present comprehensive proposals and secure funding from private and public lenders.
  • Negotiated with [Type] vendors to gain optimal pricing on [Type] products resulting in [Number]% increase in profit margin.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Reviewed company software and business programs to determine value and assess viability in live environment.
Education and Training
Expected in 1986 Bachelor of Science | Accounting And Business Management Troy State University- , Dothan, AL GPA:
Expected in 05/1976 High School Diploma | Dothan High School, Dothan, AL GPA:

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Resume Overview

School Attended
  • Troy State University-
  • Dothan High School
Job Titles Held:
  • Retail Sales Associate
  • Service Manager
  • Preident and Owner
  • Bachelor of Science
  • High School Diploma