Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dependable team member with 10 years of experience in a customer based environment. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.
Skillful in processing transactions, handling cash, using registers and arranging merchandise.
Skills
Sales expertise
Store opening and closing
Product and Service Sales
Guest Services
Store Merchandising
Point of Sale Systems
Product Location
Loss prevention
Customer service
MS Office
Project Management
Work History
08/2018 to CurrentRetail Sales AssociateLion Country Safari | Loxahatchee, FL,
Supported loss prevention by maintaining excellent customer service
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Provided excellent customer service to cultivate loyalty and satisfaction.
Maintained clean sales floor and straightened and faced merchandise.
0Trained in loss prevention, visual merchandising and general sales skills.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Skilled using cash register including processing sales discounts and refunds.
Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
Created inviting environment for customers by maintaining store organization and cleanliness.
08/2014 to 11/2017Key CarrierCavender's | Marietta, GA,
Trained team members in successful strategies to meet operational and sales targets.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Used weekly financial data to analyze company growth and optimize operational strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed store opening and closing procedures.
Broke down boxes and disposed of trash.
Opened inventory boxes and restocked shelves.
Processed cash, credit, debit and check payments.
Counted out cash drawers and balanced totals.
Oversaw team of forty four employees.
Submitted reports to senior management to aid in business decision-making and planning.
Improved customer service by projecting friendly and knowledgeable attitude.
Received and counted money.
Designed and built over [Number] displays per [Timeframe] to generate customer interest in store merchandise.fifteen
Opened and closed store two dayssome times more per week by counting registers, making deposits and storing and filing all daily paperwork.
Monitored security areas during busy periods.
Rotated stock according to dates and protocols.
12/2013 to 10/2014Backroom CoordinatorAce Hardware | Sumter, SC,
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Received incoming merchandise and stored in correct stock locations.
Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Assisted customers with transporting large merchandise to waiting vehicles.
Prepared schedule for back-office tasks and employees' daily functions.
Managed back-office sales team of seven employees.
Advised on technical improvements to increase order entry system efficiency.
Supervised processing of orders, order tracking and delivery of goods
Maintained inventory for back-office supplies, computers and work-stations.
Maintained orderly stockroom for ease of retrieval.
Received incoming merchandise and stored in correct stock locations.
Managed timely and effective replacement of damaged or missing products.
Managed scheduling and task delegation for eight-member warehouse team.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Created and enforced detailed organization processes to increase quality service standards.
02/2011 to 07/2013Processor RetailTjx | City, STATE,
Simplified shipping and receiving processes, which boosted productivity
Streamlined packing procedures by keeping detailed track of daily stock packing and identifying areas for improvement.
Collaborated with back room coordinator to effectively cut down on defective items in storage and in shipments.
Volunteered to assist other co.workers with merchandising projects, demonstrating willingness to learn new tasks and increase skill levels.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Blocked and faced products on displays and shelves in accordance with company policy.
Maintained productivity and accuracy while continuously lifting and unpacking over 28 pallets
Greeted customers and directed to requested products.
Education
Expected in 04/1986Associate of Science | Computer ScienceSteven Henegar Business College, Ogden,ut, GPA:
Expected in 04/2000 | Graphic DesignBatc, Brigham City, UT, GPA:
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