Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Dependable team member with 10 years of experience in a customer based environment. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.

Skillful in processing transactions, handling cash, using registers and arranging merchandise.

  • Sales expertise
  • Store opening and closing
  • Product and Service Sales
  • Guest Services
  • Store Merchandising
  • Point of Sale Systems
  • Product Location
  • Loss prevention
  • Customer service
  • MS Office
  • Project Management
Work History
08/2018 to Current Retail Sales Associate Lion Country Safari | Loxahatchee, FL,
  • Supported loss prevention by maintaining excellent customer service
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Maintained clean sales floor and straightened and faced merchandise.
  • 0Trained in loss prevention, visual merchandising and general sales skills.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Skilled using cash register including processing sales discounts and refunds.
  • Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
08/2014 to 11/2017 Key Carrier Cavender's | Marietta, GA,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed store opening and closing procedures.
  • Broke down boxes and disposed of trash.
  • Opened inventory boxes and restocked shelves.
  • Processed cash, credit, debit and check payments.
  • Counted out cash drawers and balanced totals.
  • Oversaw team of forty four employees.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Received and counted money.
  • Designed and built over [Number] displays per [Timeframe] to generate customer interest in store merchandise.fifteen
  • Opened and closed store two dayssome times more per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Monitored security areas during busy periods.
  • Rotated stock according to dates and protocols.
12/2013 to 10/2014 Backroom Coordinator Ace Hardware | Sumter, SC,
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Assisted customers with transporting large merchandise to waiting vehicles.
  • Prepared schedule for back-office tasks and employees' daily functions.
  • Managed back-office sales team of seven employees.
  • Advised on technical improvements to increase order entry system efficiency.
  • Supervised processing of orders, order tracking and delivery of goods
  • Maintained inventory for back-office supplies, computers and work-stations.
  • Maintained orderly stockroom for ease of retrieval.
  • Received incoming merchandise and stored in correct stock locations.
  • Managed timely and effective replacement of damaged or missing products.
  • Managed scheduling and task delegation for eight-member warehouse team.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Created and enforced detailed organization processes to increase quality service standards.
02/2011 to 07/2013 Processor Retail Tjx | City, STATE,
  • Simplified shipping and receiving processes, which boosted productivity
  • Streamlined packing procedures by keeping detailed track of daily stock packing and identifying areas for improvement.
  • Collaborated with back room coordinator to effectively cut down on defective items in storage and in shipments.
  • Volunteered to assist other co.workers with merchandising projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Maintained productivity and accuracy while continuously lifting and unpacking over 28 pallets
  • Greeted customers and directed to requested products.
Expected in 04/1986 Associate of Science | Computer Science Steven Henegar Business College, Ogden,ut, GPA:
Expected in 04/2000 | Graphic Design Batc, Brigham City, UT, GPA:

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School Attended

  • Steven Henegar Business College
  • Batc

Job Titles Held:

  • Retail Sales Associate
  • Key Carrier
  • Backroom Coordinator
  • Processor Retail


  • Associate of Science

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