Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Dedicated and hardworking Sales Associate. able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.

Skills
  • Merchandise display
  • Product processing
  • Customer outreach
  • Building brand awareness
  • Driving business growth
  • Store growth planning
  • Capital improvement planning
  • Lead generation
  • Creating store processes
  • Customer assistance, facial massages
Education and Training
University of Hawaii At Manoa Honolulu, HI Expected in High School Diploma : - GPA :
Experience
Harborone Bancorp, Inc. - Retail Sales Associate, Clinique Cosmetics
South Boston, MA, 01/2020 - 08/2020
  • Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Adhered to all company initiatives and achieved established goals for each.
  • Worked with off-site locations to find desired items for customers.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Increased customer service feedback scores [Number]% by delivering outstanding service to [Number] customers daily.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Increased sales [Number]% through suggestive selling and persuasiveness.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.
  • Maintained accurate and attractive merchandise displays to maximize purchases [Number]%.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted customers by checking [Software] system to find merchandise at other locations, arranging for shipments and delivery.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Helped customers by answering questions and locating merchandise.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Reduced store theft [Number]% by observing customers, identifying security risks and [Action].
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Promoted brand through event marketing, demonstrations and sales.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Generated brand awareness and positive product impressions to increase sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Fostered customer retention by assessing and meeting product needs.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
Macy's Park Meadows - Cosmetic Sales Associate
City, STATE, 03/2020 - 07/2020
  • Attended trainings and seminars to gain product line proficiency.
  • Educated clients on benefits of products with full consultation, including cosmetic application.
  • Assisted in daily store recovery and replenishment.
  • Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
  • Determined cosmetic needs based on customer's personal features and preferences.
  • Implemented merchandising displays and promotional products to meet marketing standards.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Recommended optimal merchandise based on customer needs and desires.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
  • Recommended merchandise to customers based on needs and preferences.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Nordstrom - Counter Manager, Shiseido Cosmetics
City, STATE, 08/2007 - 10/2011
  • Analyzed regional market trends to distinguish best courses of action for company.
  • Designed detailed business plans to outline finances, goals, and operations of company.
  • Assisted customers with product usage and troubleshooting issues.
  • Evaluated sales and expense records to adjust policies and procedures.
  • Improved inventory management processes to avoid markdowns.
  • Provided information on company promotions and special sales to customers.
  • Mitigated financial discrepancies to maintain company's good financial standing.
  • Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons, and vouchers.
  • Reviewed and analyzed business performance on a daily, weekly, monthly, seasonal and annual basis.
  • Described merchandise and explained use, operation, and care of merchandise to customers.
  • Maintained records related to sales and placed special orders for desired items.
  • Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
  • Delivered effective mentoring and training to [Number] [Job title]s, successfully building team of sales-driven individuals with strong cosmetics and skincare understanding.
  • Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge.
  • Followed safety and maintenance standards to keep all beauty tools and customer areas clean and organized.
  • Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers.
  • Modeled effective selling behaviors to obtain high customer engagement.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
  • Identified [Type] areas requiring immediate improvement and rolled out [Type] program, boosting productivity [Number]%.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Guided and supported [Number] staff members to consistently achieve team and personal goals.
  • Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
  • Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Increased YOY sales [Number]% and grew margins by effectively introducing new products within [Number] months.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Cultivated lucrative relationships with clients through active engagement, issue resolution and [Skill] talents.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Automated office operations, managed client correspondence and tracked records.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Checked inventory system to locate items at other stores, improving sales rates [Number]%.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Increased customer base and market share by promoting product through diverse channels.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Increased store sales [Number]% by cross-selling complementary items.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Cross-trained in every store role to maximize operational knowledge.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Followed safety and maintenance standards to keep all beauty tools and customer areas clean and organized.
Nordstrom Credit Office - Call Center Customer Service Representative
City, STATE, -
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.

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Resume Overview

School Attended

  • University of Hawaii At Manoa

Job Titles Held:

  • Retail Sales Associate, Clinique Cosmetics
  • Cosmetic Sales Associate
  • Counter Manager, Shiseido Cosmetics
  • Call Center Customer Service Representative

Degrees

  • High School Diploma

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